Associate Theft Investigator
PanoptoSalary not specified
Full Time
Entry Level & New Grad, Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
RetailIndustries
Requirements
- Age 16 or older
Responsibilities
- Assist in shrink prevention by scanning all damaged and stolen merchandise in a timely manner
- Maintain up-to-date returns, vendor return requests (RA), recalls, paperwork, packing, and shipping, ensuring completion in a timely manner and within deadlines per company guidelines; handle all SORT and Global Donation Merchandise
- Ensure safety practices are followed continuously (e.g., proper disposal of chemicals, keeping claims area neat, clean, and hazard-free, proper ladder usage, and lifting techniques)
- Monitor merchandise returned through claims, protect assets by following proper processes for shrink to minimize charge backs; record and monitor returns and shrink wins within the store
- Maintain up-to-date knowledge of company policies, guidelines, and processes for handling damaged and recalled merchandise; ensure all New Store Programs and systems are implemented and followed continuously
- Follow the Return Manual by keeping claims current, minimizing charge backs, and completing Vendor Return Request Forms for all claims over 45 days old
- Complete all GM CVP (Customer Value Program)
- Provide support to Office Support Associate (OSA) and Direct Store Delivery Associate as required
- Obtain proper credit from Vendor Partners and control inventory through proper merchandise handling procedures according to company guidelines
- Provide exceptional customer service to vendor partners, associates, and customers on the sales floor
Skills
Shrink Prevention
Inventory Control
Merchandise Handling
Vendor Returns
Claims Processing
Safety Practices
Customer Service
Paperwork Management
Return Processing
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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