Bodily Injury Claims Specialist at Auto-Owners Insurance

Lexington, Kentucky, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Minimum of three years of insurance claims related experience
  • Ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision
  • Ability to effectively understand, interpret, and communicate policy language
  • Dissemination of appropriate claim handling techniques
  • Maintain adjuster’s license(s), if required by statute in the jurisdiction employed, within the time frame prescribed by the Company or statute

Responsibilities

  • Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, and make payments in accordance with coverage
  • Damage and liability determination
  • Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage
  • Follow claims handling procedures and participate in claim negotiations and settlements
  • Deliver a high level of customer service to agents, insureds, and others
  • Devise alternative approaches to provide appropriate service, dependent upon the circumstances
  • Handle investigations by telephone, email, mail, and on-site investigations
  • Handle complex and unusual exposure claims effectively through on-site investigations and participation in mediations, settlement conferences, and trials
  • Assist in the evaluation and selection of outside counsel
  • Maintain punctual attendance according to an assigned work schedule at a Company approved work location
  • Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule

Skills

Key technologies and capabilities for this role

Claims InvestigationInsurance Policy InterpretationLiability EvaluationClaim NegotiationSettlement ConferencesMediationCustomer ServiceAdjuster LicenseOn-site Investigations

Questions & Answers

Common questions about this position

Is this position remote or work-from-home?

This is a work-from-home position with a merit-based program offering flexibility after initial in-person training.

What benefits are offered for this role?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays, vacation, personal time, and sick leave.

What experience or skills are required for this position?

A minimum of three years of insurance claims related experience is required, along with the ability to organize investigations, understand and communicate policy language, and disseminate appropriate claim handling techniques. Candidates must also maintain adjuster’s license(s) if required.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment, structured training program, and employee mentoring.

What makes a strong candidate for this Bodily Injury Claims Specialist role?

Strong candidates will have at least three years of insurance claims experience, skills in investigating complex issues, interpreting policy language, and handling claims effectively, plus the ability to maintain required adjuster licenses.

Auto-Owners Insurance

About Auto-Owners Insurance

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