Bodily Injury Claims Specialist at Auto-Owners Insurance

Clarkston, Michigan, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Minimum of three years of insurance claims related experience
  • Ability to organize and conduct an investigation involving complex issues and assimilate the information to reach a logical and timely decision
  • Ability to effectively understand, interpret, and communicate policy language
  • Dissemination of appropriate claim handling techniques
  • Maintain adjuster’s license(s) as required by statute in the jurisdiction employed

Responsibilities

  • Assemble facts, determine coverage, evaluate the amount of loss, analyze legal liability, make payments in accordance with coverage, damage and liability determination
  • Study insurance policies, endorsements, and forms to develop an understanding of insurance coverage
  • Follow claims handling procedures and participate in claim negotiations and settlements
  • Deliver a high level of customer service to agents, insureds, and others
  • Devise alternative approaches to provide appropriate service, dependent upon the circumstances
  • Handle investigations by telephone, email, mail, and on-site investigations
  • Handle complex and unusual exposure claims effectively through on-site investigations and participation in mediations, settlement conferences, and trials
  • Assist in the evaluation and selection of outside counsel
  • Maintain punctual attendance according to an assigned work schedule at a Company approved work location
  • Handle confidential information according to Company standards and in accordance with any applicable law, regulation, or rule

Skills

Key technologies and capabilities for this role

Claims InvestigationInsurance Policy AnalysisLiability EvaluationClaim NegotiationMediationSettlement ConferencesOn-site InvestigationsCustomer ServiceAdjuster License

Questions & Answers

Common questions about this position

What is the work arrangement for this Bodily Injury Claims Specialist role?

The position is Work-from-Home (Hybrid) with initial in-person training, offering a merit-based work-from-home program where flexibility is determined by the leadership team.

What benefits does Auto-Owners Insurance offer?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, and generous paid time off including holidays, vacation, personal time, and sick leave.

What are the key requirements for this position?

Candidates need a minimum of three years of insurance claims related experience, ability to organize and conduct investigations on complex issues, effectively understand and communicate policy language, disseminate appropriate claim handling techniques, and maintain required adjuster’s licenses.

What is the company culture like at Auto-Owners Insurance?

Auto-Owners offers a friendly work environment, structured training program, employee mentoring, and emphasizes a group of caring associates who create financial security.

What makes a strong candidate for this Bodily Injury Claims Specialist role?

A strong candidate will have at least three years of insurance claims experience, strong investigative and decision-making skills for complex issues, proficiency in interpreting and communicating policy language, and hold necessary adjuster’s licenses.

Auto-Owners Insurance

About Auto-Owners Insurance

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