Barista | Brookline Boston at Blank Street

Boston, Massachusetts, United States

Blank Street Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Food and BeverageIndustries

Requirements

  • Experience in the customer service or hospitality industry
  • 18 years of age or older
  • Ability to lift 25+ lbs and stand for extended periods
  • Friendly and enthusiastic team player with a passion for excellent customer service
  • Reliable employee who can effectively manage time and priorities, especially during busy periods
  • Passionate about creating delicious coffee and cafe beverages
  • Strong independent problem solver with proven multi-tasking and communication skills
  • Curious, adaptable, and always willing to learn
  • Comfortable working in a team or independently
  • Comfortable with cash-handling and maintaining store safety

Responsibilities

  • Delight customers with consistent, welcoming, and engaging customer service, striving to turn every customer into a regular
  • Work within a world-class coffee program using the eversys cameos and shotmasters to prepare delicious drinks
  • Complete all training to ensure proper measures are in place for food and beverage handling, maintaining freshness and quality
  • Implement systems to minimize product wastage, adjusting par levels based on business peaks and lows
  • Maintain Local Department of Health standards at all times
  • Possess full and complete knowledge of product, service, and brand training playbooks
  • Participate in initiatives with Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability

Skills

Customer Service
Barista
Coffee Preparation
Cash Handling
Multitasking
Food Safety
Eversys Cameos
Shotmasters
Teamwork
Problem Solving

Blank Street

Specialty coffee shop with efficient service

About Blank Street

Blank Street provides a unique coffee shop experience by offering high-quality coffee and food at affordable prices. The company started with a small coffee cart in Brooklyn and has since expanded to major cities like New York, London, Boston, and Washington, D.C. Their product offerings include specialty coffees sourced from around the world and fresh, locally-sourced food. Customers can enjoy a quick yet premium experience, thanks to the efficiency of their small locations that help keep costs down. Blank Street differentiates itself from competitors by focusing on customer convenience through technology, such as their app that allows for ordering ahead, customizing drinks, and participating in loyalty programs. They also prioritize employee satisfaction by paying baristas above-market wages. The goal of Blank Street is to redefine the coffee shop experience by combining quality, affordability, and exceptional service, making it a significant player in the specialty coffee market.

New York City, New YorkHeadquarters
2020Year Founded
$50.6MTotal Funding
EARLY_VCCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Flexible Work Hours
Company Equity

Risks

Rapid expansion may lead to operational inefficiencies and overextension.
Subscription program may not resonate with all customer segments, risking dissatisfaction.
Reliance on outsourced vendors poses risks if supply chain disruptions occur.

Differentiation

Automated espresso machines ensure consistent quality and enhance barista-customer interaction.
Small, cost-effective locations reduce overhead and allow competitive pricing.
Focus on high-quality, clean, and natural products at affordable prices.

Upsides

Rapid expansion into major cities increases brand visibility and market presence.
Subscription model provides steady revenue and enhances customer loyalty.
Partnerships with lifestyle brands boost brand visibility and customer engagement.

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