Responsibilities

The Backend Operations Support Engineer will engage in requirements analysis, system design, and part of the development work within the technical team, writing and refining integration tests to ensure software robustness. They will act as the primary technical contact for resolving issues encountered by the derivs trading project in production, including troubleshooting, root cause analysis, and implementing solutions, while also participating in the daily work of the CS team and addressing user requirements promptly. The role involves collaborating with the SRE team to formulate monitoring and alerting mechanisms, providing system upgrade and optimization plans, and coordinating with teams in the event of system failures to minimize downtime. Additionally, the engineer will analyze encountered problems, transform them into business requirements, and submit them for product improvement.