Responsibilities

The Backend Operations Support Engineer will engage in technical development and testing, including requirements analysis, system design, and development work within the technical team, writing integration tests, and building relationships with operation teams to improve efficiency. They will act as the primary technical contact for resolving issues encountered by the derivs trading project in production, troubleshooting, and root cause analysis, and participate in the daily work of the CS team, handling user issues and addressing requirements. Additionally, they will collaborate with the SRE team to formulate monitoring mechanisms, provide system upgrade and optimization plans, and coordinate with teams to troubleshoot system failures, minimizing downtime. Finally, they will organize and analyze problems, transform them into business requirements, and submit them to the Project Manager and developers to improve products.