Auto and GL Adjuster-Complex Director at AIG

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

5+ years of general and auto liability claim experience
Bachelor’s Degree or equivalent work experience
Experience resolving moderate to high severity injury claims
Property and casualty licenses required (must be obtained within 3 months of hire)
Excellent interpersonal and organizational skills; ability to handle multiple tasks while managing competing priorities
Willingness to work independently and as part of a team
Ability to collaborate and manage work in a flexible environment (at home or in the office)
Effective decision-making skills, including recognizing, analyzing, and improving claims performance against standards and goals
In-depth knowledge of claim handling procedures, claims performance strategies, and claim best practices
Multi-state adjuster licenses a plus
Experience handling self-insured retentions, surplus lines coverages, and partnering with MGAs a plus
Primarily in-office work (value in-person collaboration)

Responsibilities

Investigating, evaluating, and negotiating nationwide general and auto liability claims which may have unique coverages while maintaining high standards of customer service
Prompt contact with insureds and follow-up to complete timely and accurate reserves and claim resolution
Analyzing coverage
Evaluating liability and damages
Establishing accurate reserves throughout the life of the file
Maintaining and managing a diary system to efficiently manage and resolve cases
Communicating file updates and reserves to the broker, insured, and underwriter when appropriate
Attending mediations to resolve cases
Participating in roundtables to discuss reserves and strategy
Efficiently managing and resolving assigned claim inventory
Effectively managing the litigation process and defense counsel to ensure timely and cost-effective outcomes

Skills

Key technologies and capabilities for this role

Claims InvestigationCoverage AnalysisLiability EvaluationDamages AssessmentReserves ManagementClaim NegotiationMediationLitigation ManagementDefense Counsel ManagementCustomer Service

Questions & Answers

Common questions about this position

What experience is required for the Complex Claims Director role?

Candidates need 5+ years of general and auto liability claim experience, experience resolving moderate to high severity injury claims, and a Bachelor’s Degree or equivalent work experience.

What licenses are required for this position?

Property and casualty licenses are required and must be obtained within 3 months of hire.

Is the salary specified for this Auto and GL Adjuster-Complex Director role?

This information is not specified in the job description.

What is the work arrangement or location for this position?

This information is not specified in the job description.

What skills make a strong candidate for this role?

Excellent interpersonal and organizational skills, along with the ability to handle multiple tasks while managing competing priorities, are essential for success.

AIG

Global insurance provider for individuals and businesses

About AIG

AIG provides a variety of insurance products and services aimed at individuals, families, and businesses. Their offerings include life insurance, retirement planning, and commercial insurance, which help clients manage risk and protect their assets. AIG operates by underwriting insurance policies and managing risk, while also investing the premiums collected to generate income. This company stands out from competitors by not only focusing on traditional insurance but also emphasizing cybersecurity and data protection to keep clients' information safe. AIG's goal is to help clients achieve financial security and peace of mind through comprehensive insurance solutions.

New York City, New YorkHeadquarters

1919Year Founded

IPOCompany Stage

Cybersecurity, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision coverage

Flexible Spending Accounts (FSA)

401(k)

PTO

Commuter Expense Reimbursement Account

Risks

Sale of personal travel business may reduce AIG's market presence in travel insurance.

Expansion in Atlanta could pose financial risks if expected growth does not materialize.

Deconsolidation of Corebridge Financial might lead to loss of synergies and increased costs.

Differentiation

AIG offers a wide range of insurance products globally, serving diverse client needs.

Corebridge Financial, a subsidiary, enhances AIG's offerings in retirement planning and financial futures.

AIG emphasizes cybersecurity and data protection, ensuring clients' information remains secure.

Upsides

AI adoption in underwriting and claims processing enhances efficiency and reduces costs for AIG.

InsurTech partnerships offer AIG opportunities to enhance digital capabilities and drive innovation.

Telematics and usage-based insurance allow AIG to offer personalized and flexible products.

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