Associate Jira Systems Administrator (R3755)

About Shield AI

Founded in 2015, Shield AI is a venture-backed defense technology company with the mission of protecting service members and civilians with intelligent systems. Its products include the V-BAT aircraft, Hivemind Enterprise, and the Hivemind Vision product lines. With offices in San Diego, Dallas, Washington, D.C., Boston, Abu Dhabi (UAE), Kyiv (Ukraine), and Melbourne (Australia), Shield AI’s technology actively supports U.S. and allied operations worldwide.

Employment Type: Full Time Employee

Job Description

Shield AI is seeking a skilled Jira/Confluence Administrator to take full ownership of our Atlassian environment, spanning both self-hosted and Atlassian Cloud deployments. This individual will be a key part of the Enterprise Operations team, ensuring the reliability, scalability, and usability of our Atlassian stack while supporting team workflows, service tickets, and broader application delivery objectives. This is a hands-on role that blends system administration, user support, and process automation, ideal for someone who thrives in a fast-paced, mission-focused environment. Your expertise will help accelerate Shield AI’s mission-critical engineering workflows.

What you'll do:

Jira/Confluence Administration

• Support and maintain both self-hosted and Atlassian Cloud (SaaS) environments as needed, with migration readiness and hybrid expertise.
• Manage user permissions, projects, workflows, schemes, plugins, and integrations.
• Administer Confluence spaces, templates, and macros; manage permissions and integrations with Jira and external systems.
• Ensure system reliability, uptime, performance, and backups.
• Support the transition to or coexistence with Atlassian Cloud, including user provisioning, SSO integration (Okta, Azure AD), and cloud-based app support.

Process Automation & Tooling

• Support team initiatives by automating common processes and reporting.
• Implement best practices for issue tracking, agile boards, SLAs, and project templates.
• Integrate Jira/Confluence with other tools like Azure Dev Ops.
• Administer and customize apps like ScriptRunner, Automation for Jira, Insight/Assets, etc.
• Build lightweight automations and integrations using REST API, Groovy, and automation rules.

User & Service Support

• Respond to service desk tickets related to Jira/Confluence and other supported tools.
• Provide user training, documentation, and technical support to internal teams.

Team Collaboration

• Work closely with stakeholders from Engineering, Security, and Operations.
• Contribute to internal projects such as access automation, or policy implementations.
• Assist with other tools and platforms under the Enterprise Operations scope.

Required qualifications:

• 3+ years of experience as a Jira/Confluence Administrator, preferably in a self-hosted environment.
• Proficiency with Jira project/workflow configurations, custom fields, dashboards, permission schemes.
• Experience with Linux system administration, scripting (Bash, Python), and application monitoring.
• Familiarity with ITSM or agile workflows.
• Comfortable supporting users and resolving technical tickets.
• Strong communication, documentation, and collaboration skills, with a proven record of cross-functional teamwork.
• Proven ability to deliver high-quality, maintainable solutions in a fast-paced environment.
• Demonstrated commitment to ownership, continuous improvement, and being a reliable, respectful team member.

Preferred qualifications:

• Experience within a DoD, defense, or government contractor environment.
• Atlassian Certifications (ACP-100, ACP-120, ACP-200)
• Experience supporting both Atlassian Server/Data Center and Cloud
• Familiarity with Agile/DevOps toolchains