Principal Service Designer
HumanaSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, Digital MediaIndustries
Requirements
Candidates must have a Service Design or related design degree with an expected graduation date between December 2025 and June 2026. They should possess 0-2 years of experience in service design or a related field, strong presentation, storytelling, and communication skills, and experience in facilitation and workshop development. Research skills to uncover employee needs and challenges, the ability to prototype and design concepts using various tools like Miro, Figma, and Adobe products, and strong collaboration and relationship-building abilities are also required.
Responsibilities
The Junior Service Designer will craft and deliver compelling stories and design solutions to communicate insights, concepts, plans, and impact. They will analyze service journeys, propose recommendations for user experience or operational improvements, and support the alignment between user experience and backend processes. Responsibilities include planning and implementing studies to uncover pain points using quantitative and qualitative approaches, identifying opportunities to improve systems and processes with technology, and collaborating with UX designers to prototype and evaluate service experiences. The role also involves facilitating workshops, defining success metrics for service design initiatives, and advocating for the benefits of service design within the organization.
Skills
Service Design
UX Design
Research
Strategy
Product Design
Prototyping
Quantitative Research
Qualitative Research
Workshop Facilitation
Data Analysis
Problem Solving
Adobe
Software solutions for content creation and marketing
About Adobe
Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.
San Jose, CaliforniaHeadquarters
1994Year Founded
$668.9MTotal Funding
IPOCompany Stage
Consumer Software, Enterprise Software, DesignIndustries
10,001+Employees