Remote Jobs at Help Scout

Customer service platform for businesses

Boston, Massachusetts, United States

Remote
Remote

Senior Account Manager

Help Scout

Candidates should possess a Bachelor’s degree in a related field and have at least 5 years of account management experience, with a proven track record of success in SaaS or technology sales. Strong communication, interpersonal, and relationship-building skills are essential, along with the ability to understand and articulate complex product features and benefits.

  • $60,000 - $90,000/year
  • Full Time
  • Mid-level (3 to 4 years), Senior (5 to 8 years)
Remote
Remote

Customer Enablement Lead

Help Scout

The ideal candidate should possess a Bachelor's degree and at least 5 years of experience in customer enablement, product marketing, or a related field, with a strong understanding of customer adoption and retention strategies. Demonstrated experience in developing and implementing customer success programs is also required, along with excellent communication and interpersonal skills.

  • $123,000 - $144,000/year
  • Full Time
  • Junior (1 to 2 years)
Remote
Remote

iOS Engineer

Help Scout

Candidates should possess a Bachelor’s degree in Computer Science or a related field, and have a strong understanding of Swift and the iOS SDK. Experience with mobile development, particularly with iOS, is essential, along with familiarity with Agile development methodologies. Knowledge of UI/UX principles and experience with version control systems like Git are also required.

  • $126,000 - $147,000/year
  • Full Time
  • Junior (1 to 2 years)
Remote
Remote

Sr. PHP Engineer

Help Scout

Candidates should possess a Bachelor’s degree in Computer Science or a related field, along with a minimum of 7 years of experience in PHP development. Strong experience with PHP frameworks such as Laravel or Symfony is required, as well as familiarity with AWS services including Redis, RabbitMQ, Kafka, MySQL/PostgreSQL, and MongoDB. Experience with Javascript features and API design is also necessary.

  • $156,000 - $168,000/year
  • Full Time
  • Senior (5 to 8 years)