Remote Jobs at Help Scout

Candidates should be world-class visual designers with a keen attention to detail, capable of leading by example and remaining curious and consultative with teammates and cross-functional partners. They must communicate effectively, leverage prototyping and asynchronous techniques, and often handle multiple complex projects concurrently. A strong understanding of rooting work in performance metrics and business strategy is essential, along with the ability to identify and propose impactful oppor…

- Motivated by the company's mission and values (Happy to Help, Craft over Convention, Progress not Perfection, Own the Outcome) - Believes in the value of quality technical support - Eager to contribute to customer success - Ability to become an expert in all areas of the Help Scout product - Comfortable providing support via email (main queue), Beacon chat, and impromptu customer calls - Capable of troubleshooting potential bugs and documenting feature requests - High accountability, proactive…