System Administrator (Zendesk)
Solace HealthSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Support, BiotechnologyIndustries
Requirements
Candidates must have over 5 years of experience administering Zendesk in a high-volume customer-facing environment. Proven ability to design and implement workflows that reduce handle times, increase CSAT, and improve agent efficiency is required. Strong technical acumen including experience with APIs, JSON, webhooks, authentication protocols (SAML, JWT, OAuth), and middleware platforms is necessary. Comfort with SQL and BI tools for building reports and insights, along with excellent project management and documentation skills, are essential. Strong cross-functional collaboration skills are also required. Experience deploying AI/automation solutions in Zendesk is a plus.
Responsibilities
The Zendesk Solutions Engineer will serve as the subject matter expert and primary administrator for AvantStay’s Zendesk environment, including Support, Guide, Talk, Explore, and integrations. They will design and maintain workflow automations such as triggers, macros, SLAs, and routing rules. This role involves connecting Zendesk to other core platforms via APIs, middleware, and webhooks to streamline processes and data flow. Responsibilities include building dashboards, reports, and custom Explore datasets to monitor key KPIs and translate insights into recommendations. The engineer will lead the implementation of AI automation strategy within Zendesk, deploying and optimizing AI-powered tools. They will also establish change management, documentation, and role/permissions frameworks, and train CX teams on new features and best practices.
Skills
Zendesk
Zendesk Support
Zendesk Guide
Zendesk Talk
Zendesk Explore
API integrations
Middleware
Webhooks
Workflow automation
AI/automation
Chatbots
Sentiment analysis
Knowledge base management
Change management
Data analysis
KPI monitoring
Customer support
Slack integration
Linear integration
AvantStay
Luxury short-term rental management platform
About AvantStay
AvantStay offers a hospitality platform focused on short-term rentals, providing tailored experiences for guests. The company uses its own technology to manage bookings and operations, both on-site and remotely. With a presence in over 150 cities and a portfolio of 2,000 luxury properties, AvantStay partners with major platforms like Homes & Villas by Marriott International and facilitates direct bookings through more than 60 online travel agencies (OTAs). Unlike many competitors, AvantStay emphasizes curated experiences and a strong tech infrastructure to enhance guest interactions. The company's goal is to redefine the short-term rental market by delivering high-quality, personalized stays for travelers.
West Hollywood, CaliforniaHeadquarters
2017Year Founded
$185.8MTotal Funding
SERIES_BCompany Stage
Enterprise Software, Real EstateIndustries
201-500Employees