Senior Technical Operations Treasury Specialist
MercurySalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High school diploma or equivalent, plus specialized training, a two-year degree, or equivalent work experience
- Five to ten years of general experience, with two to five years of specialized Customer Service and/or Treasury Product experience preferred
- Operates a keypad device 80% of the day using fingers, thumbs, hands, wrists
- Sitting required for 6 hours per day; standing 1 hour per day; walking 1 hour per day at moderate speed
- Manual dexterity skills for typing 80% of the business day
- Close vision of 18”-20” for computer work
Responsibilities
- Provides proactive and reactive sales and service support to Branches and Business Bankers by demonstrating product knowledge and strong customer service skills
- Maintains working knowledge of all Treasury Management products and department procedures
- Assists in maintaining up-to-date corporate and departmental policies and procedures
- Attends periodic educational opportunities to stay up to date on regulations/rules
- Manages customer requests for new products, updates, and maintenance of existing account documentation and corresponding Bank/Treasury documents to properly setup products/document updates
- Corresponds with customers by email and phone
- Works with appropriate Bank personnel to produce the required documents
- Sends documents to the customer and reviews executed documents for proper completion; delivers documents to corresponding processing area(s); acts as primary point of contact to resolve discrepancies related to documentation or authorization; assigns work received via email to CTO and Deposit Operations/Wire employees; acts as liaison between Branches/Business Bankers and CTO/Deposit Operations/Wire teams for authentication and completeness checks
- Maintains good working relationships with bank employees in other departments and business lines; demonstrates strong interpersonal skills, ability to work independently, and as a team player
- Performs other duties as assigned to support the successful operation of the department
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for this Treasury Sales & Service Support Specialist position?
This information is not specified in the job description.
Is this role remote or does it require working in an office?
The role requires working in the office at either the Main Office at 800 Philadelphia Street, Indiana, PA 15701 or the Plum Office at 7660 Saltsburg Road, Pittsburgh, PA 15239.
What skills and experience are required for this position?
Requires a high school diploma or equivalent plus specialized training or a two-year degree, five to ten years of general experience, and preferably two to five years in customer service and/or Treasury products. Key skills include strong customer service, product knowledge of Treasury Management products, interpersonal skills, and ability to work independently and as a team.
What are the work hours for this job?
Work hours are Monday through Friday from 8:00am to 5:00pm, with additional hours as needed to fulfill department needs.
What makes a strong candidate for this role?
Strong candidates will have 2-5 years of specialized customer service and Treasury product experience, demonstrate product knowledge, strong interpersonal skills, and the ability to work independently and collaboratively across departments.
M&T Bank
Full-service banking for individuals and businesses
About M&T Bank
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.
Buffalo, New YorkHeadquarters
1993Year Founded
IPOCompany Stage
Financial ServicesIndustries
10,001+Employees
