Support Analyst at OneTrust

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Data Privacy, SaaSIndustries

Requirements

A degree, higher education qualification, or 1-3 years’ experience in a similar role
Familiarity with and understanding of SaaS, cloud vs. on-premise environments, and APIs
A fast learner mindset and the ability to quickly master new technologies
Strong analytical and problem-solving skills with a focus on practical outcomes
A passion for continuous improvement and an eye for smarter ways of working
Excellent written and verbal communication skills, with the ability to make complex information clear and approachable across channels (phone, video, and email)
A flexible, can-do attitude and openness to working alternative shifts (e.g. late shifts, weekends) when needed to support customers and new releases

Responsibilities

Act as the first point of contact for all incoming support cases, managing a single queue and ensuring timely triage
Review and route tickets to the appropriate teams based on issue type
Maintain accurate case categorization and ensure smooth handoff to technical specialists or product teams
Monitor queue health and proactively identify bottlenecks or misrouted cases to improve efficiency
Collaborate with internal teams to refine routing processes and enhance overall customer experience

Skills

Customer Support

Ticket Triage

Case Management

Queue Management

Communication Skills

Problem-Solving

Data Privacy

OneTrust

Data privacy and governance management platform

About OneTrust

OneTrust provides a platform that assists businesses in managing their data privacy, governance, risk, and compliance needs. The platform helps organizations visualize and control their data, addressing the challenge of 'data sprawl' by tracking what data they have, where it is stored, and how it is used. This is crucial for ensuring compliance with various laws and regulations regarding data usage and customer privacy. OneTrust serves a wide range of businesses, from small companies to large enterprises, all of which need to handle data responsibly. The company operates on a subscription model, where clients pay a recurring fee based on their size and data management needs. OneTrust's goal is to empower businesses to use data ethically while maintaining compliance with legal standards.

Atlanta, GeorgiaHeadquarters

2016Year Founded

$1,089.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Stock Options

Performance Bonus

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Professional Development Budget

Risks

Emerging privacy tech startups may erode OneTrust's market share.

Rapid AI technology evolution could outpace OneTrust's platform capabilities.

Over-reliance on partnerships may expose OneTrust to performance risks.

Differentiation

OneTrust offers a comprehensive platform for data privacy and governance management.

The platform automates compliance with global data privacy regulations, reducing manual efforts.

OneTrust's integration with IAB Diligence Platform enhances its advertising compliance capabilities.

Upsides

Growing demand for AI governance tools boosts OneTrust's market potential.

Partnerships with cloud providers like Microsoft Azure expand platform accessibility.

Increasing complexity of global data privacy regulations drives demand for OneTrust's solutions.

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