Staff Engineer – Ops Cloud Platform - Ruby on Rails at PagerDuty

Toronto, Ontario, Canada

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Operations ManagementIndustries

Requirements

8+ years of experience building and architecting large-scale web applications with Ruby on Rails
Deep, up-to-date expertise in Ruby on Rails, including the latest features, patterns, and best practices
Proven track record of leading technical transformations or platform modernization in production environments
Experience with modularization, service boundaries, and evolving complex Rails systems
Significant experience designing, building, testing, and operating distributed systems in a SaaS environment, with a focus on scalability, reliability, and performance
Experience with technologies such as AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling
Excellent communication and collaboration skills, with the ability to partner effectively across multiple engineering teams
Demonstrated ability to mentor and influence engineers at all levels
Experience as a technical leader or architect on platform or infrastructure teams, especially in high-growth SaaS environments (preferred)
Familiarity with AI-assisted development tools and modern Rails ecosystem gems (preferred)
Strong understanding of domain-driven design and strategies for incremental modernization (preferred)
Track record of enabling and supporting shared code ownership models (preferred)
Passion for building maintainable, scalable systems and empowering teams to move fast with confidence (preferred)

Responsibilities

Serve as the organization’s foremost expert in Ruby on Rails, bringing the latest best practices, patterns, and innovations to our core web platform
Define and drive the technical architecture for our web platform, focusing on modularity, scalability, and maintainability using modern Rails patterns and tools
Identify opportunities to evolve our platform architecture, leveraging the latest Rails features, gems, and community standards to improve developer experience and system performance
Partner closely with domain teams to understand their needs, provide technical guidance, and ensure seamless integration of new features and improvements
Establish and promote guidelines for high-quality, maintainable Rails code, automated testing, and CI/CD
Mentor engineers across the organization, lead technical discussions, and create training materials to elevate Rails expertise company-wide
Act as a key liaison between platform and domain teams, facilitating clear communication, driving consensus, and ensuring alignment on technical direction
Stay current with the Ruby on Rails ecosystem, proactively introducing new tools, techniques, and patterns to keep our platform at the forefront of modern web development

Skills

Key technologies and capabilities for this role

Ruby on RailsRails architectureRails best practicesCI/CDAutomated testingScalabilityModularityMentorship

Questions & Answers

Common questions about this position

What experience level is required for this Staff Engineer role?

The role requires 8+ years of experience building and architecting large-scale web applications with Ruby on Rails.

What are the key technical skills needed for this position?

Candidates need deep expertise in Ruby on Rails including latest features and best practices, experience with AWS, Kubernetes, Kafka, Redis, MySQL, and modern observability and CI/CD tooling, plus skills in designing scalable distributed systems in SaaS environments.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this Staff Engineer position?

A strong candidate has a proven track record of leading technical transformations or platform modernization, experience with modularization and evolving complex Rails systems, plus excellent communication and collaboration skills.

PagerDuty

Incident management and response platform

About PagerDuty

PagerDuty specializes in incident management and response, providing a platform that helps organizations quickly address IT issues to minimize operational disruptions. The platform integrates with various monitoring tools to detect incidents in real-time, alerting the right personnel for swift action. This process aids in reducing downtime and maintaining service quality across sectors like technology, finance, healthcare, and retail. PagerDuty operates on a subscription-based model, offering different pricing tiers based on user count and feature levels, which ensures a steady revenue stream. The company also provides premium support and professional services, enhancing its offerings. Overall, PagerDuty aims to help organizations efficiently manage and resolve IT incidents, ensuring the reliability of their digital services.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$168.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health, AD&D, Disability, Vision, Life, and Dental Insurance

Paternity and Maternity Leave

Employee Assistance Program

PTO (Vacation / Personal Days)

Sick Time

Remote Work

Adoption Assistance

401(k)

Employee Stock Purchase Program

Flexible Spending Account

Student Loan Repayment Plan

Risks

Emerging AIOps platforms may erode PagerDuty's market share.

Economic downturns could affect subscription renewals and acquisitions.

Reliance on third-party integrations poses risks if partners change APIs.

Differentiation

PagerDuty integrates seamlessly with popular tools like Microsoft Teams and Slack.

Recognized as a leader in GigaOm's 2024 Radar for AIOps.

Subscription-based model ensures steady recurring revenue from diverse industries.

Upsides

Enhanced chat collaboration attracts more enterprise clients relying on Microsoft Teams and Slack.

Strategic focus on public sector and Americas sales expands market reach.

Investments by Intech and Quantbot indicate confidence in growth potential.

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