Sr. Full Stack Software Engineer at Dialpad

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, AIIndustries

Requirements

8+ years of professional experience in Full-Stack Software Engineering, including 2+ years in a Senior or Lead capacity
Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP, or other cloud infrastructures
Practical experience designing, deploying, and optimizing solutions leveraging serverless computing, microservices, and event-driven architectures
Proficiency with both SQL and NoSQL databases
Experience building reusable and modular components for both frontend and backend
Experience mentoring junior engineers and helping them grow their skills
Experience with Agile development methodologies
Strong debugging and troubleshooting skills
Strong communication and collaboration skills

Responsibilities

Design, develop, and deploy high-quality features across Dialpad's web and desktop-native applications
Write clean, modular, and maintainable code using best practices along with unit & integration tests
Participate in code reviews to ensure code quality, maintainability, and scalability
Ensure that features are shipped on time and with the highest quality
Take on production on-call activities to support and resolve issues arising from QA and customers
Participate in a rotating production on-call schedule to quickly diagnose and resolve critical issues, ensuring a seamless customer experience
Participate in deploying new Dialpad releases
Collaborate with cross-functional teams to build and use common components and practices across Dialpad products
Mentor junior engineers and help them grow their skills and expertise
Take end-to-end ownership of significant features, driving architectural decisions, tackling complex technical hurdles, and ensuring high code quality
Proactively collaborate with Product Managers and cross-functional partners to advocate for technical initiatives that improve team efficiency, system stability, and long-term maintainability

Skills

Full Stack

JavaScript

React

Node.js

Python

AWS

Mentorship

Architecture

Dialpad

AI platform for customer engagement and collaboration

About Dialpad

Dialpad offers an AI-powered platform designed to enhance customer engagement, sales, and team collaboration. Its key features include real-time transcription of conversations, sentiment analysis to gauge the mood of discussions, live coaching for sales representatives, and predictive customer satisfaction (CSAT) scores to forecast client satisfaction. This platform serves a diverse clientele, from small businesses to large corporations, and operates on a subscription-based model. Dialpad distinguishes itself from competitors through its rapid product innovation and strong partnerships, such as its collaboration with the Sacramento Kings basketball team, which includes community programs like The Huddle Lab for young entrepreneurs. The company has received recognition from G2 in various categories, including Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS). Dialpad's goal is to leverage AI to improve customer service and sales effectiveness.

San Ramon, CaliforniaHeadquarters

2011Year Founded

$437.7MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Phone/Internet Stipend

Gym Membership

Professional Development Budget

Risks

Emerging AI-driven platforms could erode Dialpad's market share.

Integration challenges from Surfboard acquisition may disrupt operations.

Rapid AI advancements could render Dialpad's offerings obsolete if not updated.

Differentiation

Dialpad offers real-time transcription and sentiment analysis, enhancing customer interactions.

Its AI-powered platform supports sales, customer engagement, and team collaboration effectively.

Dialpad's continuous innovation and fast feature releases set it apart from competitors.

Upsides

Dialpad's acquisition of Surfboard enhances its workforce management capabilities.

Recognition as Google Cloud Technology Partner of the Year boosts Dialpad's credibility.

Launch of business-specific AI models provides a competitive edge in sales conversations.

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