ServiceNow Performance Analytics Developer at Expedia

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Financial ServicesIndustries

Requirements

Proven experience with ServiceNow Performance Analytics and Reporting
Strong understanding of ServiceNow architecture and modules (ITSM, CMDB, etc.)
Proficiency in JavaScript, Glide API, and ServiceNow scripting
Experience with data visualization and analytics principles
Ability to work independently and in a team environment
Excellent communication and stakeholder management skills
B. Tech in Computer Science
ServiceNow certifications (e.g., CSA, PA Micro-Certification) are a plus
Preferred: 3+ years of hands-on experience with ServiceNow development
Preferred: Experience in Agile/Scrum environments
Preferred: Familiarity with ITIL processes and frameworks

Responsibilities

Design and implement Performance Analytics solutions in ServiceNow
Develop meaningful KPIs, scorecards, and dashboards tailored to business needs
Collaborate with stakeholders to gather requirements and translate them into technical specifications
Ensure data accuracy and integrity across analytics modules
Optimize platform performance using best practices in scripting and asynchronous processing
Maintain and enhance existing analytics configurations and visualizations
Provide training and documentation for end-users and administrators
Troubleshoot issues and perform root cause analysis (RCA) for analytics-related problems

Skills

ServiceNow

Performance Analytics

KPIs

Scorecards

Dashboards

Scripting

Asynchronous Processing

Data Integrity

Root Cause Analysis

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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