ServiceNow HR Service Delivery (HRSD) Developer
General MotorsSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Human ResourcesIndustries
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or equivalent experience
- 4+ years of hands-on ServiceNow development/administration with a strong focus on HRSD
- ServiceNow Certified System Administrator (CSA) certification (Required)
- ServiceNow HR Service Delivery (HRSD) Implementation Specialist certification and Certified Application Developer (CAD) (Preferred)
- Proficiency in JavaScript, HTML, CSS, XML, and JSON for ServiceNow scripting
- Strong understanding of HRSD modules (HR profiles, case management, lifecycle events, agent workspace, ACLs and HR Application Scopes)
- Strong understanding of ServiceNow knowledge management flows, including knowledge article lifecycle, approval workflows and roles
- Working knowledge of Employee Center Portal, including setup of HR services, knowledge articles and widgets; ability to ensure alignment with content governance, user criteria and personalized employee experiences
- Excellent problem-solving, analytical, and communication skills
- Proven ability to work collaboratively in a development team and partner effectively with stakeholders across HR and IT
- Experience with Agile Development practices
Responsibilities
- Design, configure, and deploy ServiceNow HRSD modules such as HR Case Management, Employee Service Center, Lifecycle Events, Knowledge, Onboarding / Offboarding, and HR Agent Workspace
- Collaborate with HR stakeholders to translate real-world needs into technical solutions, using Flow Designer, Script Includes, UI Actions, Service Catalog workflows, UI Builder, and platform APIs
- Conduct development according to SDLC best practices: requirement analysis, design, configurable build, unit testing, as well as UAT support and deployment readiness
- Monitor and troubleshoot HRSD issues, collaborating with wider ServiceNow platform teams to maintain system stability and performance
- Create and deliver dashboards and reports using Performance Analytics and out-of-the-box reporting to provide insight into HR service efficiency
- Develop technical documentation for configurations, releases, and process flows ensuring knowledge transfer within the HRSD team
- Perform peer review, review code/configuration to foster consistent delivery standards across the HRSD group
- Stay current with ServiceNow platform and HRSD product innovations, bringing forward recommendations for continuous platform improvements
Skills
ServiceNow
HRSD
Flow Designer
Script Includes
UI Actions
Service Catalog
UI Builder
HR Case Management
Employee Service Center
Lifecycle Events
Onboarding
Offboarding
HR Agent Workspace
APIs
Scrum
AT&T
Telecommunications services including wireless and broadband
About AT&T
AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.
Dallas, TexasHeadquarters
1876Year Founded
$43.3MTotal Funding
IPOCompany Stage
Consumer Software, EntertainmentIndustries
10,001+Employees