Senior Director, Business Compliance and Operations at Capital One

Riverwoods, Illinois, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
NoVisa
Financial Services, PaymentsIndustries

Requirements

  • Bachelor's Degree or military experience
  • At least 7 years of Audit, Risk Management or Data experience
  • At least 7 years of experience supporting, partnering, and interacting with internal business clients
  • At least 3 years of people leadership experience
  • (Preferred) 10+ years of Risk Management, Data Governance or Compliance experience
  • (Preferred) Experience in First or Second Line Risk Management
  • (Preferred) Relationship building skills, customer focus, and ability to collaborate across teams to deliver results
  • (Preferred) Financial Services experience with knowledge of applicable data regulations

Responsibilities

  • Leads a team of compliance advisors that provide operational risk and compliance guidance and related services to the business to ensure risk and compliance coverage across all laws and regulations applicable to Global Payments Network
  • Focus on operational risk and compliance for audit readiness for GPN operations
  • Engage and support all operational focused audits
  • Support effective issue management, resolution, and prevention across GPN operations
  • Identifies compliance risks resulting from new or revised laws and regulations
  • Ensures action plans are developed to manage the risks, including effective training, procedures, and other controls
  • Reviews and advises on new or revised business strategies, initiatives and projects to ensure risks are effectively mitigated
  • Identifies data development opportunities to solve problems, enhance processes and research anomalous behavior on the network
  • Creates learning opportunities for others outside the team to use data to solve problems
  • Deliver training and support to cultivate a risk focused culture in GPN Operations
  • Stand up risk and compliance reporting
  • Build system and standards of work for Net Ops Risk Mgmt
  • Leverage best practices for cross functional partners (e.g. Second Line, Pulse, BRIC)

Skills

Risk Management
Compliance
Audit
Data Governance
People Leadership
Issue Management
Regulatory Compliance
Training
Relationship Building
Financial Regulations

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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