Senior Director, Agency Partnerships at BigCommerce

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, SaaSIndustries

Requirements

12+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment
7+ years experience in a quota-based sales or channel sale role
5+ years of management experience
Experience working in a Recurring Revenue or SaaS organization or Agency / systems integrator implementing ecommerce platforms and solutions
Deep understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify
Bachelor’s degree, ideally in business

Responsibilities

Lead a team of Channel Account Managers to help them reach their full professional potential at BigCommerce
Manage the KPIs for the team, identifying opportunities to improve performance
Partner with Sales to drive partner sourced customer referrals and effectively co-sell with agency partners
Lead, manage and support global system integrator partnerships and enterprise partner acquisition strategy in the region
Lead and collaborate with the BigCommerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners, including working with and communicating across multiple team functions within BigCommerce and within partner organizations
Work with Partners to drive joint marketing initiatives through events and other marketing campaigns
Work with the Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner
Work closely with the BigCommerce Enterprise Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform
Deliver compelling capabilities demonstrations of the BigCommerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems
Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus
Serve as a role model, source of inspiration, and coach for less experienced peers
Partner with the EMEA leadership team in cultivating an environment of teamwork, openness, creativity, and continuous improvement

Skills

Key technologies and capabilities for this role

Channel ManagementPartner OnboardingPartner EnablementGTM StrategySales Pipeline ManagementKPI ManagementTeam LeadershipAgency PartnershipsSystem IntegratorseCommerce Consulting

Questions & Answers

Common questions about this position

What is the salary for the Senior Director, Agency Partnerships role?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What are the key responsibilities for this role?

The role involves leading a team of Channel Account Managers, managing team KPIs, partnering with Sales to drive partner-sourced referrals, developing go-to-market strategies with Marketing and Product teams, and ensuring smooth onboarding with Enterprise Sales and Client Success teams.

What is the company culture like at BigCommerce?

BigCommerce empowers its people and customers to build, innovate, and grow, with a focus on growing employees' careers, providing an incredible experience, and recognition for product and workplace culture.

What makes a strong candidate for this Senior Director role?

A strong candidate will have leadership experience in managing channel teams, expertise in agency partnerships and GTM strategies, ability to collaborate across Sales, Marketing, Product, and Client Success, and skills in delivering platform demonstrations as a subject matter expert.

BigCommerce

E-commerce platform for online store management

About BigCommerce

BigCommerce offers an e-commerce platform that helps businesses create and manage online stores through a subscription service. It provides tools for website building, order management, payment processing, and marketing, along with an App Marketplace for additional integrations. The platform is flexible and scalable, allowing businesses to grow without switching systems, and supports headless commerce for customized storefronts. BigCommerce aims to deliver a comprehensive solution for businesses of all sizes.

Austin, TexasHeadquarters

2009Year Founded

$213.2MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees