Senior Business Process Consultant, CRM and Industry Workflows (Secret Clearance)

Addison, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must possess a Secret Clearance and have experience as a functional and process expert within CRM and Industry Workflows. Experience with ServiceNow products and best practices, including AI offerings like Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence, and Generative AI, is required. Familiarity with process definition, re-engineering, improvement, and gap analysis is also necessary. The role requires the ability to guide customers in leveraging ServiceNow capabilities and to own support of key customer process owners and SMEs.

Responsibilities

The Senior Business Process Consultant will act as the functional and process expert, guiding customers in transitioning business requirements to configuration requirements for ServiceNow Customer and Industries products. Responsibilities include leading customer design workshops, defining and re-engineering processes, conducting gap analysis, and obtaining business requirements from SMEs. The consultant will also draft user stories, define acceptance criteria and testing strategies, support internal unit testing, drive customer unit and user-acceptance testing, and prepare customer-facing deliverables focused on process. Collaboration with engagement managers to monitor scope and resolve technical issues is also part of the role, with up to 50% travel annually.

Skills

CRM

Business Process Consulting

ServiceNow Platform

Workflow Optimization

Process Definition

Process Re-engineering

Gap Analysis

Configuration

Customer Engagement

Stakeholder Management

AI-enhanced Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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