Scality Storage Engineer at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives
Works on problems of diverse complexity and scope
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Exercises independent judgment to identify and select a solution
Ability to handle most unique situations
May seek advice in order to make decisions on complex business issues
Expertise in Scality Storage infrastructure and Operating systems

Responsibilities

Provides Operate, Admin and Consulting support on Storage infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards
Provides technical input, solutions, and recommendations to deal pursuit
Engaged in and provides support for transition/transformation efforts
Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, ongoing management/monitoring/troubleshooting, and de-installation, following operational policies and processes compliant with industry standards (e.g., ITIL)
Manages the technical/service relationship between the company and the customer, and between the company and subcontractors/vendors
Works with key customers and/or internal businesses/end user representatives (Infrastructure Support Managers, Client Manager, and Account Delivery Manager) to retain customers and build the business
Resolves customer’s issues via telephone, email, or remote sessions
Reproduces issues in-house and responds back in a timely manner
Provides regular follow-ups with customers with recommendations, updates, and action plans
Identifies and escalates issues in a timely manner to vendor according to Standard Operating Procedures
Leverages internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Collaborates with other CoE/HW teams

Skills

Scality

Storage Engineering

Hybrid IT

IT Services

Customer Support

Systems Engineering

Pre-sales

Post-sales

Service Delivery

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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