[Remote] Regulatory Program Manager, Identity & Numbering Operations at Vonage

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5-7+ years in telecom operations, regulatory compliance, or carrier relations
Understanding of the complex global telco regulatory landscape, including numbering, sender ID registration, content policies, and A2P messaging compliance (e.g., familiarity with concepts like Ireland’s ComReg, Singapore’s IMDA, and STIR/SHAKEN)
Proven project or program management skills with a highly process-driven and detail-oriented mindset
Exceptional ability to influence cross-functional teams without direct authority
Proven ability to navigate ambiguity, manage competing priorities, and drive complex projects to completion

Responsibilities

Act as the primary liaison between the Global Connectivity & Operations department and the Legal & Regulatory team
Interpret high-level legal guidance on the global telco landscape and distill it into clear, documented operational practices
Design, document, and drive the implementation of operational best practices based on new regulatory requirements
Lead complex, end-to-end compliance projects, including managing the process to obtain new numbering resources from international regulators
Define the operational model to host new numbering resources for voice and messaging
Guide regional experts in Carrier Partnerships and Identity & Numbering Operations teams on the required steps and order of operations to deliver on compliance goals

Skills

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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