Provider Background Check Specialist (Remote) at Rula

United States

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$60,700 – $67,800Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

Required Qualifications
2+ years in operations, credentialing, compliance, or background screening with a regulated workflow and queue management responsibilities
Hands-on experience with Google Sheets / Excel (filters, conditional formatting, lookups, pivots). Able to explore data and derive basic insights
Clear written documentation & templated communication (notes, status updates, provider / vendor email)
Experience creating and maintaining structured records in tools like Salesforce, Airtable, or other CRM / operational databases
Able to organize and run meetings with a clear agenda, goals, and action items
Preferred Qualifications
Experience writing or improving SOPs and process documentation to improve clarity or reduce errors
Comfort working in a fast-paced, high-growth environment, with curiosity to expand into broader credentialing or compliance operations
Experience handling legally or personally sensitive information (e.g., FCRA, HIPAA) with sound judgment and discretion
Experience using Checkr or another PBSA-accredited background check platform
Familiarity with healthcare or telehealth credentialing processes, such as license verification, COI management, or re-credentialing workflows
Ability to manage a high-volume queue while meeting defined SLAs and maintaining accuracy

Responsibilities

Managing and reviewing provider background checks
Ensuring every clinician meets Rula’s compliance and ethical standards
Applying strong attention to detail, sound judgment, and cross-functional collaboration to uphold accuracy and trust in provider records

Skills

Key technologies and capabilities for this role

Google SheetsExcelfiltersconditional formattinglookupspivotsSalesforceAirtablecredentialingcompliancebackground screeningqueue management

Questions & Answers

Common questions about this position

What is the salary range for the Provider Background Check Specialist position?

The salary range is $60.7K - $67.8K.

Is this position remote, and are there any location restrictions?

This is a fully remote position as Rula is a remote-first company, hiring in most U.S. states except Hawaii, and not considering candidates in California or Washington for this role.

What are the required qualifications for this role?

Required qualifications include 2+ years in operations, credentialing, compliance, or background screening; hands-on experience with Google Sheets/Excel; clear written documentation skills; experience with structured records in CRM tools like Salesforce or Airtable; and ability to organize meetings with agendas.

What is the company culture like at Rula?

Rula is a fast-moving, mission-driven, remote-first company passionate about mental health, providing evidence-based and compassionate care, and dedicated to making a positive impact in mental healthcare.

What makes a strong candidate for this position?

Strong candidates have the required 2+ years of experience in operations, credentialing, or compliance, proficiency in Google Sheets/Excel and CRM tools, plus preferred skills like SOP writing, handling sensitive information, and familiarity with background check platforms or healthcare credentialing.

Rula

Telehealth platform for mental health services

About Rula

Rula operates in the telehealth market, focusing on mental health services. The platform helps individuals find suitable therapists by matching them based on their preferences, insurance information, and specific needs. Rula partners with major insurance carriers to offer affordable mental healthcare, making it accessible to a wider audience. The company has a network of over 8,000 licensed therapists, ensuring high-quality care through thorough background checks and clinical reviews. Clients can connect with therapists via live video sessions, providing convenience and flexibility. Rula's goal is to simplify the process of accessing mental health support and to make therapy more affordable for everyone.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$107.9MTotal Funding

SERIES_BCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Remote Work Options

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Paid Parental Leave

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Wellness Program

Risks

Increased competition from telehealth startups may erode Rula's market share.

Rapid provider network expansion could challenge consistent quality of care.

Reliance on insurance partnerships risks changes in reimbursement policies.

Differentiation

Rula offers a network of over 10,000 diverse, licensed mental health providers.

Rula's partnerships with major insurers ensure affordable care for over 120 million people.

Rula provides next-day therapy availability and 24/7 crisis support across the U.S.

Upsides

Partnership with Amino Health expands Rula's reach and patient acquisition potential.

Collaboration with Amazon enhances visibility and accessibility for mental health services.

Doug Newton's appointment as CMO strengthens clinical strategies and patient care quality.

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