Principal Technical Consultant, ServiceNow at AHEAD

Gurugram, Haryana, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ConsultingIndustries

Requirements

10+ years of ServiceNow experience, with at least 3 years as a subject matter expert in ServiceNow architecture and development
Expert knowledge and proven implementation experience in multiple ServiceNow modules, with mandatory expertise in at least two ServiceNow Products (ITOM/ITAM/CSM/SecOps/IRM/HRSD)
Deep experience within the process areas of the ServiceNow Products
Expert-level development skills on platform features, including but not limited to advanced scripting (JavaScript, Glide API, Script Includes), Flow Designer, Service Portal, and custom application development
Strong, hands-on skills integrating ServiceNow with third-party tools, with deep expertise in IntegrationHub, REST/SOAP APIs, and data governance best practices
Strong presentation and communication skills, with the ability to articulate complex technical trade-offs to senior management and non-technical stakeholders
Demonstrated ability to design highly scalable solutions and articulate trade-offs between different architectural approaches
Strong project and situational awareness with a self-starter mentality and meticulous attention to detail
Required Certifications: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) in any Product line
Preferred Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA) is a significant bonus

Responsibilities

Lead project teams and mentor developers to design, architect, and deploy complex, scalable solutions on the ServiceNow platform
Own the solution architecture for complex, multi-module programs, coordinating resources across technical teams and organizational practices
Lead the architecture and design of end-to-end solutions, including custom applications, highly scalable Service Portal frameworks, and complex orchestration flows
Lead integration design sessions, defining a robust strategy for connecting ServiceNow with third-party tools using REST/SOAP APIs, IntegrationHub, and MID Servers
Lead client workshops and requirements-gathering sessions as the primary technical and process expert, translating business needs into detailed technical specifications and design documents
Lead the creation of critical written deliverables (architecture diagrams, solution design documents, best-practice guides) and present compelling client demos and working sessions
Serve as the primary technical escalation point for the project team, troubleshooting and resolving the most complex platform issues
Participate actively in the pre-sales cycle as a subject matter expert, assisting with solutioning, estimation, and strategic roadmap planning
Provide concrete thought leadership to internal teams and our customers on platform best practices, governance, and emerging capabilities
Craft innovative and high-impact solutions for complex client challenges, relying on large teams to implement
Drive consensus with senior customer stakeholders in solving complex solution challenges
Act as a lead contributor and thought leader, defining and enforcing platform-wide best practices, governance frameworks, and reusable assets
Be an early adopter of new ServiceNow platform features and certifications, actively mentoring junior team members on new capabilities

Skills

ServiceNow

Solution Architecture

Service Portal

IntegrationHub

REST APIs

SOAP APIs

MID Servers

Custom Applications

Orchestration Flows

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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