Pega System Architect (CSSA/ CSA) - Production Support at Accenture

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

IT Services, ConsultingIndustries

Requirements

Pega CSSA certification required
Proven experience in production support and operational troubleshooting of Pega applications
Australian Citizen with an active security clearance
Flexibility to work in shifts, on-call, and perform after-hours deployment activities

Responsibilities

Triage, investigate, and resolve production incidents and high-priority defects for Pega applications
Perform root-cause analysis (RCA), document findings, and drive corrective actions to prevent recurrence
Implement configuration fixes, rule changes, data fixes, and small enhancement requests in a controlled, auditable manner
Manage and apply Pega hotfixes, patches, and emergency promotions; coordinate with release management for scheduled changes
Maintain rulesets, versioning, and housekeeping to reduce technical debt (e.g., pruning unused rules, streamlining rules)
Monitor platform health (logs, JVM, queues, search/index status) and respond to alerts; tune performance and memory/caching as needed
Work closely with middleware/infra teams (WebSphere/Tomcat, DBAs, networking) to resolve integration and runtime issues

Skills

Pega

CSSA

CSA

Production Support

Incident Triage

Root Cause Analysis

RCA

Pega Rulesets

Hotfixes

Patches

Platform Monitoring

JVM

WebSphere

Tomcat

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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