Operations Support Administrator - 3-month FTC at Zola

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

Demonstrated experience in a customer-focused administrative or compliance environment
Knowledge of GDPR principles, particularly individual rights and DSAR processes (training can be provided)
Strong attention to detail, able to manage sensitive and confidential data appropriately
Excellent written and verbal communication skills with a professional, empathetic approach
Comfortable working collaboratively across teams and functions
Skilled in prioritising multiple requests to meet strict deadlines
Competent in using Microsoft Word, Excel, and data management systems
Proactive, process-driven, and confident in identifying opportunities to enhance data governance and privacy processes
Passionate about upholding customers’ rights and ensuring the organisation remains compliant, transparent, and trustworthy

Responsibilities

Manage DSAR Requests: Review, log, and process new Data Subject Access Requests, ensuring all are handled in line with GDPR timelines and Zopa’s internal policies
Data Retrieval and Review: Identify, gather, and collate relevant data from internal systems, ensuring that only accurate and necessary information is disclosed
Data Redaction & Security: Apply redaction processes where required to protect the privacy of other individuals and sensitive information before disclosure. Ensure all data transfers and communications follow secure methods and meet GDPR requirements
Stakeholder Collaboration: Liaise regularly with the Privacy and Compliance teams on complex or high-profile cases, escalating where necessary. Partner with IT, Legal, and Operations teams to resolve data retrieval or access challenges
Customer and Third-Party Communication: Communicate with customers and authorised representatives regarding the progress of their DSARs, ensuring clarity and compliance
Process Improvement: Support ongoing reviews of DSAR handling procedures to ensure continuous improvement, operational efficiency, and full GDPR alignment. Contribute to internal documentation updates and staff awareness on data handling best practices
Incident and Issue Management: Troubleshoot customer or third-party issues (e.g., access to encrypted files) and report any data-related incidents promptly

Skills

GDPR

Data Protection Act 2018

DSAR

Data Subject Access Requests

Data Retrieval

Data Redaction

Privacy Compliance

Zola

Online wedding planning and registry platform

About Zola

Zola.com is an online platform designed for couples planning their weddings. It offers a variety of services including customizable wedding invitations, venue and vendor recommendations, and a gift registry that allows couples to manage gifts, experiences, and cash funds all in one place. The platform simplifies the wedding planning process by providing tools for managing guest lists, tracking RSVPs, and meal selections. Zola stands out from competitors by allowing couples to exchange gifts for credit before they are shipped, enhancing the gift-giving experience. The company generates revenue through commissions from vendors and venues booked through its platform, as well as from the sale of wedding-related products. Zola's goal is to provide a seamless and user-friendly experience for engaged couples, making wedding planning easier and more organized.

New York City, New YorkHeadquarters

2013Year Founded

$164.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Emerging platforms offering similar services at lower costs threaten Zola's market share.

Economic downturns may reduce spending on weddings, impacting Zola's revenue.

Expansion into baby registries may dilute Zola's brand focus on weddings.

Differentiation

Zola offers a unique AI tool to balance wedding planning decisions.

Zola's comprehensive platform includes customizable invitations and vendor recommendations.

Zola's guest list management tool streamlines RSVP tracking and meal selections.

Upsides

Zola's AI tool aligns with the trend of integrating AI in wedding planning.

The rise of micro-weddings creates demand for Zola's tailored services.

Zola's digital marketing can leverage increased social media use for wedding planning.

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