Operations Analyst I at Global Payments

Columbus, Georgia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, FintechIndustries

Requirements

Associate degree in IT or Business, or 2+ years of experience in a similar role
Minimum 2 years’ experience in Information Technology or Bankcard industry
Preferred Qualifications
Bachelor's Degree in IT or Business related study
Experience within Incident Management, Project Management, or IT Service Operations
Prior experience using IT Service Management Tools such as JIRA, ICD, and ServiceNow
ITIL certification
Desired Skills and Capabilities
Learn to use professional concepts, while applying company policies and procedures to resolve routine issues
Works on problems of limited scope; follows standard practices and procedures in analyzing situations or data
Builds stable working relationships internally
Expected to work both independently and within a team environment with minimal supervision
Ability to multi-task and adapt to several projects at a time
Ability to understand concepts of mainframe and/or distributed work and processes tied to them
Knowledge of software such as Microsoft suite, Google products, JIRA, ServiceNow, and ICD (IBM Control Desk)

Responsibilities

Monitors the performance of systems, applications, networks, and technical infrastructure
Engages on, escalates, and communicates technical alerts, events, and incidents as needed
Opens and manages incident calls (War Rooms) for technical teams to gather and work towards resolution, while ensuring necessary resource engagement
Gathers information necessary to provide regular communications around the status, plan of action, and resolution of customer-impacting issues
May support monitoring and/or validation during scheduled change windows
Provides feedback to help ensure monitoring tools are continually contributing to improved operational performance and application stability
Ensures adequate documentation, coordination, and communication of events and incidents
Responsible for monitoring the health of systems and technical infrastructure to ensure optimal stability and processing performance
Works closely with technical, business, and application support teams during the resolution of technical issues
Performs problem determination and analysis, executing and/or coordinating corrective action as needed
Responsible for the monitoring oversight of specific technical environments, to include coordinating timely resolution of Events and Incidents while ensuring proper communication and documentation
May communicate with internal and external customers in support of Business Continuity activities

Skills

Key technologies and capabilities for this role

system monitoringincident managementproblem determinationtechnical infrastructureperformance monitoringnetworksapplicationsevent escalationwar roomsbusiness continuitychange managementmonitoring tools

Questions & Answers

Common questions about this position

What are the minimum qualifications for the Operations Analyst I role?

The minimum qualifications include an Associate degree in IT or Business or 2+ years of experience in a similar role, plus a minimum of 2 years’ experience in Information Technology or Bankcard industry.

What preferred qualifications are there for this position?

Preferred qualifications include a Bachelor's Degree in IT or Business related study, experience within Incident Management, Project Management, or IT Service Operations, prior experience using IT Service Management Tools such as JIRA, ICD, and ServiceNow, and ITIL certification.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or what is the work arrangement?

This information is not specified in the job description.

What does the company culture or work environment look like at Global Payments?

The company features a dynamic team driven by passion for success, with a focus on building stable working relationships internally and working both independently and with others.