Nurse Appeals at Elevance Health

Indianapolis, Indiana, United States

Elevance Health Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, InsuranceIndustries

Requirements

  • HS diploma or equivalent and a minimum of 2 years of experience in a managed care healthcare setting (or any combination of education and experience providing an equivalent background)
  • Current active unrestricted RN license to practice as a health professional within the scope of licensure in Indiana

Responsibilities

  • Conducts investigations and reviews of member and provider medical necessity appeals
  • Reviews prospective, inpatient, or retrospective medical records of denied services for medical necessity
  • Extrapolates and summarizes medical information for medical director, consultants, and other external review
  • Researches to determine appropriate medical necessity guidelines to apply for denied services
  • Utilizes guidelines and review tools to assess, analyze, interpret the medical information against criteria and makes determination for payment approval using clinical criteria, medical policy, benefit structure and other determining factors, or prepares recommendations to either uphold (deny) or overturn (approve) requested appealed service and forwards to Medical Director for final review and decision
  • Ensures that appeals and grievances are resolved timely to meet regulatory timeframes
  • Documents and logs appeal/grievance information on relevant tracking systems and mainframe systems
  • Generates written correspondence to providers, members, and regulatory entities
  • Utilizes leadership skills and serves as a subject matter expert for appeals/grievances/quality of care issues and is a resource for clinical and non-clinical team members in expediting the resolution of outstanding issues

Skills

Key technologies and capabilities for this role

Medical Necessity ReviewAppeals ProcessingClinical Criteria AssessmentMedical Records ReviewGrievance ResolutionRegulatory ComplianceMedical PolicyDocumentationCorrespondence GenerationLeadershipSubject Matter Expertise

Questions & Answers

Common questions about this position

What is the work arrangement for this Nurse Appeals role?

This role enables associates to work virtually full-time, with the exception of required in-person training sessions. Candidates not within a reasonable commuting distance from the posting location(s) in Indiana will not be considered unless an accommodation is granted.

What are the minimum requirements for this position?

Requires a HS diploma or equivalent and a minimum of 2 years of experience in a managed care healthcare setting, or equivalent combination of education and experience. A current active unrestricted RN license to practice in Indiana is required.

What preferred skills and experiences are highlighted for this role?

Preferred qualifications include AS or BS in Nursing, 3 years of clinical experience as an RN, experience reviewing medical records and processing appeals in managed care, researching Medicaid/Medicare guidelines, and reviewing claims with CPT/ICD codes.

Is a salary range provided for this Nurse Appeals position?

This information is not specified in the job description.

What makes a strong candidate for this Nurse Appeals role?

Strong candidates will have an active RN license in Indiana, managed care experience, and preferred skills like clinical nursing background, appeals processing, knowledge of Medicare/Medicaid guidelines, and claims review with CPT/ICD codes.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters
1944Year Founded
$309.4MTotal Funding
IPOCompany Stage
Enterprise Software, Social Impact, HealthcareIndustries
10,001+Employees

Benefits

Medical, dental, & vision insurance
401(k) + match
Paid holidays
Paid Time Off
Incentive bonus programs
Stock purchase plan
Life insurance
Wellness Programs
Financial education resources
Adoption & Surrogacy Assistance
Dependent-care Flexible Spending Account (DCFSA)
Parental Leave
Parental Transition Week
Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.
Lawsuit against CMS over MA Star Ratings could lead to financial penalties.
CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.
Acquisition of CareBridge enhances home health services within Carelon division.
Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.
Predictive analytics support early disease detection, aligning with Elevance's whole health approach.
Telehealth expansion offers opportunities to reach more patients remotely.

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