Requirements
- Kann sich in gutem Deutsch ausdrücken
- Begeistert mit einem positiven Auftreten
- Ist ein echter Teamplayer und steht Kolleg*innen jederzeit zur Seite
- Ist flexibel am Freitag und Samstag zu arbeiten
- Erfahrung im Einzelhandel oder im Umgang mit Kund*innen (erwünscht, aber kein Muss)
Responsibilities
- Begrüßt Kund*innen mit einem Lächeln, ist hilfsbereit und hat eine positive Attitude
- Trägt auf der Fläche und in der Anprobe Verantwortung dafür, dass der Store gut sortiert und attraktiv ist
- Wickelt Kassiervorgänge professionell und effizient ab
- Bearbeitet Reklamationen und Retouren schnell
- Schafft durch Service und positive Ausstrahlung ein perfektes Einkaufserlebnis
- Identifiziert sich mit Zalando und dem Ziel, die Welt nachhaltiger zu gestalten
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits does Zalando offer for this position?
Zalando provides benefits including an employee stock program, 40% discount on fashion and beauty products sold by Zalando, 30% discount on Zalando Lounge, discounts with external partners, predictable working hours, two paid volunteer days per year, at least 27 vacation days per calendar year, family services, and health and wellness options.
Is this a remote position or does it require working in Hannover?
This is a part-time 15h position in Hannover as part of the Fashion Service-Team, implying on-site work in the store.
What skills or experience are required for this role?
Experience in retail or customer service is preferred but not required; good German communication skills, positive attitude, team player mindset, and flexibility to work Fridays and Saturdays are key.
What is Zalando's company culture like?
Zalando emphasizes diversity and inclusion for all gender identities, sexual orientations, ethnicities, religions, and disabilities; they welcome applications without photos, age, or marital status details and support candidates throughout the process with their do.BETTER strategy and Employee Resource Groups.
What makes a strong application for this Zalando position?
Highlight your positive attitude, customer service skills, teamwork, German proficiency, flexibility for weekend work, and alignment with Zalando's sustainability goals; no photo, age, or marital status needed, and mention any accommodations required.
Zalando
European online fashion retail marketplace
About Zalando
Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.