Lead Service Designer, Hong Kong at Wongdoody

Taipei, Taiwan

Wongdoody Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Design, Technology, Digital MarketingIndustries

Requirements

  • Expertise in service design and business analytics
  • Experience translating client insights and business data into compelling service experiences with strong narratives
  • Skilled in creating customer journeys, capturing touchpoints aligned with operating models and business processes
  • Experienced in preparing business proposals and case studies
  • Passion for exploring the unknown and transforming insights into tangible assets
  • Ability to collaborate effectively with Experience Designers, Visual Designers, and Business Leaders, while contributing independently
  • Proficiency in user research and selecting methodologies (e.g., personas, journey maps, service blueprints, wireframes, prototypes, usability testing, accessibility audits)
  • Skilled in data-driven recommendations using infographics, competitor analysis, questionnaires, and surveys
  • Ability to develop high-quality presentations to articulate ideas and deliverables
  • Experience utilizing business analytics to inform design strategies and measure impact on user behavior and business outcomes
  • Self-driven with a keen interest in design and business strategy
  • Thrives in complex, challenging environments, solving problems blending user experience with business intelligence

Responsibilities

  • Lead the creation of comprehensive, data-driven experiences for clients
  • Transform insights into actionable strategies, aligning business goals with user-centric designs
  • Translate client insights and business data into compelling service experiences, supported by strong narratives
  • Create customer journeys by capturing each touchpoint, ensuring alignment with operating model and business processes
  • Collaborate with key stakeholders to define project scope, meeting user needs and business objectives
  • Craft strategic design approaches using appropriate methodologies (user research, personas, journey maps, service blueprints, wireframes, prototypes, usability testing, accessibility audits)
  • Make data-driven recommendations through infographics, competitor analysis, questionnaires, and surveys
  • Develop high-quality presentations to articulate ideas and deliverables
  • Utilize business analytics to inform design strategies and measure impact of service improvements

Skills

Service Design
UX Design
E-commerce
Branding
User-Centric Design
Digital Strategy
Creativity
Data-Driven Design
Human Experience Design

Wongdoody

Creative agency for brand strategy and design

About Wongdoody

WongDoody is a creative agency that focuses on design, innovation, and strategy within the marketing and advertising industry. The agency operates 22 studios around the world and offers a variety of services, including brand strategy, product design, and market insights. Their approach involves gathering feedback from specific audiences to understand their behaviors and motivations, which helps in creating tailored strategies that are grounded in real-world evidence. WongDoody differentiates itself from competitors by emphasizing a client-centric model, where they work on both project-based and long-term engagements, ensuring that their services are customized to meet the unique needs of each client. Additionally, the agency is committed to promoting female leadership and fostering an inclusive work environment. The goal of WongDoody is to help businesses strengthen their brand relationships and improve their market presence through impactful and measurable creative solutions.

Seattle, WashingtonHeadquarters
1993Year Founded
ACQUISITIONCompany Stage
Data & Analytics, Consulting, DesignIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Holidays
Flexible Work Hours
Hybrid Work Options

Risks

Competition from AI-driven solutions like Infosys Aster™ may challenge WongDoody's market position.
Strategic shifts from new leadership could disrupt existing client relationships.
Modern ad recreations may not resonate with all audiences, risking mixed reception.

Differentiation

WongDoody combines creativity with technology for innovative marketing solutions.
The agency emphasizes female leadership and an inclusive work environment.
WongDoody offers customized services based on real-world audience insights.

Upsides

Growing demand for AI-driven marketing solutions enhances WongDoody's service offerings.
Immersive technologies like AR/VR/XR are increasingly important in marketing strategies.
New leadership roles strengthen WongDoody's regional growth and market presence.

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