Cantonese (Hong Kong) Bilingual Audio Specialist (Freelance - Remote)
WelocalizeSalary not specified
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Design, Technology, Digital MarketingIndustries
Requirements
- Expertise in service design and business analytics
- Experience translating client insights and business data into compelling service experiences with strong narratives
- Skilled in creating customer journeys, capturing touchpoints aligned with operating models and business processes
- Experienced in preparing business proposals and case studies
- Passion for exploring the unknown and transforming insights into tangible assets
- Ability to collaborate effectively with Experience Designers, Visual Designers, and Business Leaders, while contributing independently
- Proficiency in user research and selecting methodologies (e.g., personas, journey maps, service blueprints, wireframes, prototypes, usability testing, accessibility audits)
- Skilled in data-driven recommendations using infographics, competitor analysis, questionnaires, and surveys
- Ability to develop high-quality presentations to articulate ideas and deliverables
- Experience utilizing business analytics to inform design strategies and measure impact on user behavior and business outcomes
- Self-driven with a keen interest in design and business strategy
- Thrives in complex, challenging environments, solving problems blending user experience with business intelligence
Responsibilities
- Lead the creation of comprehensive, data-driven experiences for clients
- Transform insights into actionable strategies, aligning business goals with user-centric designs
- Translate client insights and business data into compelling service experiences, supported by strong narratives
- Create customer journeys by capturing each touchpoint, ensuring alignment with operating model and business processes
- Collaborate with key stakeholders to define project scope, meeting user needs and business objectives
- Craft strategic design approaches using appropriate methodologies (user research, personas, journey maps, service blueprints, wireframes, prototypes, usability testing, accessibility audits)
- Make data-driven recommendations through infographics, competitor analysis, questionnaires, and surveys
- Develop high-quality presentations to articulate ideas and deliverables
- Utilize business analytics to inform design strategies and measure impact of service improvements
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the Lead Service Designer role?
This information is not specified in the job description.
Is this Lead Service Designer position remote or based in a specific location?
The role is based in Hong Kong, with the team working on projects across Singapore, Hong Kong, Japan, Malaysia, Korea, Taipei, and other locations.
What key skills are required for the Lead Service Designer position?
Expertise in service design and business analytics is required, along with skills in translating client insights into strategies, creating customer journeys, preparing business proposals and case studies, and collaborating with Experience Designers, Visual Designers, and Business Leaders.
What is the company culture like at WongDoody?
WongDoody fosters an inclusive environment where every human can bring their whole self to work, with a team of fun, welcoming, values-driven, and collaborative problem solvers focused on human experience, user-centric inputs, creative democracy, and innovative spirit.
What makes a strong candidate for the Lead Service Designer role?
Top talent with expertise in service design and business analytics, a passion for transforming insights into actionable strategies and tangible assets, experience in customer journeys and business proposals, and strong collaboration skills stand out.
Wongdoody
Creative agency for brand strategy and design
About Wongdoody
WongDoody is a creative agency that focuses on design, innovation, and strategy within the marketing and advertising industry. The agency operates 22 studios around the world and offers a variety of services, including brand strategy, product design, and market insights. Their approach involves gathering feedback from specific audiences to understand their behaviors and motivations, which helps in creating tailored strategies that are grounded in real-world evidence. WongDoody differentiates itself from competitors by emphasizing a client-centric model, where they work on both project-based and long-term engagements, ensuring that their services are customized to meet the unique needs of each client. Additionally, the agency is committed to promoting female leadership and fostering an inclusive work environment. The goal of WongDoody is to help businesses strengthen their brand relationships and improve their market presence through impactful and measurable creative solutions.
Seattle, WashingtonHeadquarters
1993Year Founded
ACQUISITIONCompany Stage
Data & Analytics, Consulting, DesignIndustries
1,001-5,000Employees