Integration Support Analyst, Customer Integration at Danaher Corporation

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, Biotechnology, Healthcare, ManufacturingIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, or related field
7-8 years of hands-on experience in production support for Boomi and SAP CPI integrations
Proven experience in healthcare, digital, and manufacturing industries
Strong understanding of integration patterns, error handling, and performance tuning
Familiarity with SAP systems (ECC or S/4HANA) and Intershop and Salesforce for integration
Experience with ticketing systems (e.g., ServiceNow, Zoho) and ITIL-based support practices
Excellent communication and collaboration skills
Ability to work independently and manage multiple priorities in a fast-paced environment

Responsibilities

Monitor and support Boomi and SAP CPI integrations in production environments, ensuring timely resolution of incidents and service requests
Lead incident management activities, including triage, impact assessment, communication, and coordination of resolution efforts across technical and business teams
Perform root cause analysis and implement corrective actions to prevent recurrence of issues
Maintain incident logs, RCA documentation, and post-incident review reports in alignment with ITIL practices
Collaborate with cross-functional teams including business users, developers, and infrastructure teams to troubleshoot and resolve integration issues
Maintain documentation for support procedures, known errors, and configuration changes
Participate in change management processes, including impact analysis, testing, and deployment of enhancements
Ensure compliance with regulatory and security standards, especially in healthcare and manufacturing domains
Provide on-call support as part of a rotational schedule and respond to high-priority incidents promptly
Continuously improve monitoring, alerting, and automation of support tasks

Skills

Boomi

SAP Cloud Platform Integration

CPI

integration support

troubleshooting

enterprise integration

SAP

Danaher Corporation

Water quality, diagnostics, and identification solutions

About Danaher Corporation

Danaher Corporation operates in key markets such as water quality, product identification, and diagnostics. The company provides precision instruments and advanced purification technologies for analyzing and managing water, ensuring its safety in various environments. In product identification, Danaher specializes in laser marking, coding, and packaging solutions that help maintain product freshness and accurate labeling throughout the supply chain. In the diagnostics sector, Danaher offers tools and software that enhance diagnostic confidence, enabling healthcare providers to deliver effective care. What sets Danaher apart from competitors is its unique Danaher Business System, which focuses on continuous improvement and empowers employees to drive change. The company's goal is to consistently deliver high-performance products and solutions while maintaining leadership in its markets.

Washington, District of ColumbiaHeadquarters

1969Year Founded

IPOCompany Stage

Industrial & Manufacturing, Healthcare, Consumer GoodsIndustries

10,001+Employees

Risks

Increased competition from Roche and Abbott in AI-driven diagnostics.

Potential regulatory challenges in the EU for water quality sector.

Supply chain vulnerabilities affecting precision instruments sourcing.

Differentiation

Danaher's Danaher Business System drives continuous improvement and superior financial performance.

The acquisition of Cytiva enhances Danaher's capabilities in the biopharmaceutical sector.

Danaher's advanced purification technologies meet increasing demands for sustainable water management.

Upsides

Danaher's investment in AI-driven healthcare solutions boosts its diagnostics capabilities.

Cytiva acquisition expands Danaher's market share in the biopharmaceutical sector.

Point-of-care testing demand drives growth for Danaher's diagnostic tools and software.

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