GenAI Architect

Location Type: Remote Employment Type: Full-time

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Team

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

What you get to do in this role:

As a GenAI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities.

• Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
• Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
• Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist.
• Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings.
• Contribute to thought leadership and point-of-view documents, white papers, knowledge base articles, and other documentation to make information about ServiceNow GenAI capabilities more accessible to the broader organization, customers, and partners.

Qualifications

To be successful in this role, we need someone who has:

• Must be fluent in Japanese and English.
• Must be already authorized to work in Japan.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms. Preferred experience deploying GenAI solutions.
• 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
• Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
• Excellent communication skills in both Japanese & English and interpersonal skills.