Intercom

FullStack Engineer

Guadalajara, Jalisco, Mexico

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Contract
  • Salary: (Not provided in the description)
  • Job Type: FullStack Engineer

Intersog® is a Chicago-based provider of custom web and mobile development, offering end-to-end solutions and project resources tailored for Fortune 500 companies, SMEs, and startups. We are looking for a FullStack Engineer to join our dynamic team. In this role, you will be responsible for designing, building, and maintaining both the front-end and back-end of our applications. You will collaborate closely with designers and product managers to create user-friendly, efficient solutions that meet client needs.

Responsibilities

  • Design, Build, and Test React/Typescript web applications served from AWS CDN and making API calls to a software platform.
  • Design, Build, and Test responsive web components built upon the Material UI Library.
  • Be comfortable making sensible and consistent styling decisions in the absence of a UI/UX Designer.
  • Design, Build, and Test the data layer between the web applications and the backend using Mobx.
  • Implement caching and lazy loading as needed for data consistency and user response.
  • Convert prototypes and mockups created by UI/UX Designers into responsive HTML layouts.
  • Design, Build, and Test Java Spring Boot backend services built with micro architecture principles.
  • Design, Build, and Test data stores in AWS used by the backend services (Postgres, Redis, MQ, Kafka, etc.) as well as the data layers which directly interact with the data stores.
  • Design, Build, and Test inter-service communication mechanisms (Message Buses, SDK’s, and APIs).
  • Create and Modify Backend Services running within a Kubernetes Cluster.
  • Adjust the cluster’s ingress points, namespaces, config maps, and operators as necessary to optimize platform performance, security, and efficiency.
  • Operate within an Agile team (Sprints, Storypoints, Jira).
  • Provide constructive feedback in code reviews and incorporate feedback received.
  • Create architecture design documents and clearly present ideas to the team.
  • Create and maintain documentation for front-end components and backend services, including user guides and technical specifications.
  • Collaborate with backend developers to integrate user-facing applications with backend systems and collaborate with frontend engineers to integrate backend systems with user-facing applications.
  • Work closely with Product Management to create technical designs that meet product requirements.
  • Accurately estimate and track large projects.

Requirements

  • 3+ years of experience working in fullstack engineer roles.
  • Experience with Java, Spring, and Spring Boot.
  • Experience with React/JavaScript/Typescript.
  • Experience with Browser, Execution, and Data storage.
  • Experience with single-page web applications.
  • Experience with web app building tools, i.e. WebPack.
  • Experience with frontend API layers, for example REST.

Skills

React
TypeScript
AWS
API development
Material UI
CSS
HTML
Mobx
Caching
Lazy Loading
Java Spring Boot
Microservices
Postgres
Redis
MQ
Kafka
Kubernetes
Ingress
Namespaces
Config Maps
Operators
Message Buses
SDKs
Agile/Scrum

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters
2011Year Founded
$234.2MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.
Major tech companies' AI advancements may outpace Intercom's offerings.
Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.
The platform supports over 600 million monthly active end users globally.
Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.
Omnichannel communication trends align with Intercom's integrated messaging solutions.
E-commerce expansion drives demand for robust customer support systems like Intercom.

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