Intercom

FullStack Engineer

Guadalajara, Jalisco, Mexico

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates are required to have 3+ years of experience working in fullstack engineer roles, experience with Java, Spring, and Spring Boot, experience with React/JavaScript/Typescript, experience with Browser, Execution, and Data storage, experience with single page web applications, experience with web app building tools like WebPack, experience with frontend API layers such as REST, and experience with data storage.

Responsibilities

The FullStack Engineer will be responsible for designing, building, and maintaining both the front-end and back-end of applications, collaborating closely with designers and product managers to create user-friendly and efficient solutions, designing and testing React/Typescript web applications served from AWS CDN, designing and testing responsive web components built upon the Material UI Library, designing and testing the data layer between web applications and the backend using Mobx, implementing caching and lazy loading, converting prototypes into responsive HTML layouts, designing and testing Java Spring Boot backend services built with micro architecture principles, designing and testing data stores in AWS, designing and testing inter-service communication mechanisms, operating within an Agile team, providing constructive feedback in code reviews, creating architecture design documents, creating and maintaining documentation, collaborating with backend developers and frontend engineers, working closely with Product Management, accurately estimating and tracking large projects.

Skills

React
TypeScript
AWS
API development
Material UI
CSS
HTML
Mobx
Caching
Lazy Loading
Java Spring Boot
Microservices
Postgres
Redis
MQ
Kafka
Kubernetes
Ingress
Namespaces
Config Maps
Operators
Message Buses
SDKs
Agile/Scrum

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

Key Metrics

San Francisco, CaliforniaHeadquarters
2011Year Founded
$234.2MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.
We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.
We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.
The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.
Major tech companies' AI advancements may outpace Intercom's offerings.
Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.
The platform supports over 600 million monthly active end users globally.
Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.
Omnichannel communication trends align with Intercom's integrated messaging solutions.
E-commerce expansion drives demand for robust customer support systems like Intercom.

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