Technical Support Representative (French Speaking)
BigCommerceSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Marketplace Platform, Home ServicesIndustries
Requirements
Candidates must have a minimum of 1 year of customer service experience, exceptional problem-solving skills, and a strong sense of ownership. Proficiency in both written and verbal English and French communication is required, along with a detail-oriented mindset and availability for full-time work (40 hours/week). Eligibility to work in Poland is also necessary.
Responsibilities
The Customer Support Advocate will prioritize and champion customer satisfaction with a personalized and caring approach, recognizing unique customer needs to foster a positive environment. They will strive for a balance of urgency and genuine care, putting the customer at the center of decisions. Responsibilities include understanding customer needs through direct interactions and feedback, using this information to improve satisfaction, spotting trends in customer inquiries, and regularly assessing their approach. Additionally, advocates will demonstrate ownership and curiosity in addressing concerns, employ a solutions-focused mindset for proactive problem-solving, and serve as a trusted resource for optimal customer satisfaction and efficient resolutions.
Skills
Customer Service
Communication
Problem-Solving
French
Taskrabbit
Marketplace connecting clients with skilled Taskers
About Taskrabbit
Taskrabbit connects clients with skilled individuals, called Taskers, to help with various household and personal tasks. Clients can hire Taskers for chores like cleaning, furniture assembly, home repairs, and running errands. The platform operates as a marketplace where clients post tasks, and Taskers bid on them, offering competitive rates. Taskrabbit charges a service fee on each transaction, which is a percentage of the task's total cost, allowing the company to earn revenue with each completed task. Accessible through a website and mobile app, Taskrabbit emphasizes same-day service for clients needing immediate help. The company also has a "Happiness Pledge" to ensure customer satisfaction and address any issues quickly. Taskrabbit aims to provide a reliable and efficient way for people to get things done, focusing on convenience and quality service in the home services market.
San Francisco, CaliforniaHeadquarters
2008Year Founded
$36.6MTotal Funding
SERIES_CCompany Stage
Consumer Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Health Insurance
401(k) Company Match
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Vacation
Wellness Program
Professional Development Budget
Fertility Treatment Support
Risks
Increased competition from new gig economy platforms may dilute market share.
Integration challenges from Dolly acquisition could affect service quality.
Reliance on same-day service may strain operational capabilities during peak demand.
Differentiation
Taskrabbit offers same-day service, appealing to clients needing immediate assistance.
The platform connects clients with skilled Taskers for various household and personal tasks.
Taskrabbit's Happiness Pledge ensures customer satisfaction and prompt issue resolution.
Upsides
Acquisition of Dolly expands Taskrabbit's local moving and delivery services.
Partnership with Arcade1Up taps into the growing home entertainment market.
Collaboration with Robinhood offers retirement savings options for gig workers.
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