ServiceNow Consultant

Employment Type: Full-time Location Type: Remote Salary: Not specified

Company Information

Talan is an international group of transformation and innovation consulting through technology, established in 2002. Our 7,000 consultants worldwide share a boldness to innovate, a taste for excellence, and a desire to take on the most complex challenges.

Position Overview

Within Talan, CloudSpirit is the specialized Business Unit and partner for the ServiceNow solution. We work with major clients to design, develop, and optimize solutions around ServiceNow, with strong technical and business expertise.

To support this growth dynamic, we are primarily looking for great personalities: motivated, dynamic individuals eager to continue developing their skills in a stimulating work environment.

As part of the CloudSpirit team, you will work on our clients' ServiceNow platforms as an experienced consultant.

Responsibilities

• Design technical solutions that meet business needs.
• Configure and develop scripts on the ServiceNow platform in compliance with backlog user stories.
• Write technical documentation according to team standards.
• Perform integration tests for user stories.
• Handle ServiceNow incidents escalated by functional administrators (Level 2 support).
• Prepare and execute the various stages of production deployment.

These missions will be carried out within a team of approximately 30 people, composed of architects, junior and senior technical consultants.

Qualifications

• Minimum of 5 years of experience on the ServiceNow platform in complex environments.
• Proficiency in the ITSM module (Incident, Problem, Change).
• Knowledge of CMDB, HR, and ITBM modules.
• In-depth knowledge of ITIL and ServiceNow best practices.
• Proficiency in Agile / Scrum methodologies.
• Ability to configure and set up ServiceNow modules at an advanced level.
• Expertise in ServiceNow back-office administration.

Application Instructions

The recruitment process includes:

• Telephone pre-qualification: With a member of the recruitment team (if your CV is selected).
• HR and Business Interview: With a recruitment manager and a business engineer.
• Technical Interview: With a ServiceNow architect and the director of CloudSpirit – an opportunity to discuss your professional aspirations and the perspectives offered within the BU.

What We Offer

By joining us, you will benefit from:

✅ A tailored onboarding: An adapted integration program, supplemented by specific training to support your skill development. 📈 A clear and motivating career path: Personalized follow-up to allow you to progress and achieve your professional ambitions. 🚀 A rewarding human and intrapreneurial adventure: Be part of a passionate team where innovation and initiative are valued. 🏡 A respected work-life balance: Remote work possible up to 5 days per week depending on assignments, with a €100 equipment allowance. 👶 Facilitated return from maternity leave: Possibility to return on a 4/5ths basis without salary loss for 6 months. 🎁 And of course, other benefits to discover when you join us!

We support companies in various sectors: energy, industry, transport, finance, luxury... through 3 main areas of expertise:

• Management and Innovation Consulting (320 Consultants in France)
• Data valorization, structuring, and usage (Data and Technologies)
• Software solution integration (Cloud and Application Services)

Our values: commitment, respect, sharing, team spirit, and optimism. Talan is a responsible company, recognized by its employees and committed to...