Client Services Lead, Clinical Trial Payments (anywhere in Europe) at IQVIA

Sofia, Sofia City Province, Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Clinical Trials, PharmaceuticalIndustries

Requirements

Located in Europe or UK
Dedicated and able to manage global portfolios and client relationships at the study level
Experience or capability in overseeing payment management projects, protocol initiation, study management, timelines, reporting, and initial setup of proprietary software systems
Ability to identify protocol-related information and pursue change orders
Knowledge of clinical trial processes, including subject level data review (inclusion/exclusion criteria, IP/AE/Labs/EOT/EOS/end points/SAEs)
Understanding of financial controls, scope of work (SOW) management, SSAE 18 compliance, and mitigating financial risk

Responsibilities

Act as the primary point of contact for assigned sponsor(s) and associated studies
Manage the project timeline, identify/pursue change orders, and coordinate with stakeholders
Prepare materials and KPIs for sponsor Governance Meetings and participate as appropriate
Identify and execute process improvement initiatives
Prepare, arrange, and execute regular client meetings, ensuring materials are accurate and complete
Function as the engagement leader, overseeing project team activities to meet sponsor commitments and IQVIA service levels
Coordinate with Site Solutions and Data Operations for resource assignment and service delivery quality
Protect IQVIA financial interests through diligent scope of work management
Provide support to clinical trial sites through timely resolution of issues via email/phone
Ensure payments do not exceed SOW timelines
Ensure change orders are executed and communicated to appropriate personnel
Provide performance review input to Site Solutions and Data Operations
Coordinate with Site Solutions and Data Operations to prepare sponsor funding
Ensure all IQVIA processes, standards, and financial controls are followed, aligning with sponsor requirements
Ensure work is SSAE 18 compliant
Monitor, assist in resolving, and escalate operational and performance metric issues
Act as central contact for project team communications, correspondence, and documentation
Participate in study team meetings/project kick-off meetings and interact with cross-functional staff to verify information, triage issues, or action items
Perform Subject Level Data Review requiring investigation with clinical sites for accuracy
Early identification of site-level risks/issues during study conduct, including payment-related risks
Monitor site performance and make recommendations

Skills

Client Relationship Management

Project Management

Clinical Trial Payments

Protocol Management

Stakeholder Coordination

KPI Reporting

Process Improvement

Governance Meetings

Proprietary Software

Site Solutions

Data Operations

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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