Client Care Representative at P3 Veterinary Partners

Ottawa, Ontario, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Veterinary, Animal HealthcareIndustries

Requirements

Friendly, energetic, and compassionate personality
Love for cats, dogs, wildlife, and exotics
Excellent communication skills
Detail-oriented
Thrives in a fast-paced environment
Team player with a cheerful and amiable disposition
Enjoys helping people and connecting through love of pets
Ability to multitask in a busy environment
Ability to provide quality service, including smiles, treats, and pet handling

Responsibilities

Provides exceptional client service and builds relationships with clients through service, respect, and professionalism
Contributes to smooth communication throughout a client’s visit and seeks answers to any client questions or concerns
Supports healthcare recommendations and educates clients on care or products for their pets
Contributes to the cleanliness and organization of the practice
Greets, handles, and treats pets with kindness, compassion, patience, and skill using Fear Free techniques
Nurtures a safe and secure environment for pets and advocates for the patient
Helps provide organized and calm procedural and patient flow
Contributes to a positive, healthy culture using a collaborative approach
Fosters open, proactive, and cooperative relationships and supports new ideas and positive changes
Follows progressive patient care standards and supports a positive work environment
Supports and participates in all voluntary and mandatory accreditations, regulations, and training (e.g., AAHA, Fear Free, etc.)
Welcomes and supports clients and pets, adapting responses to the situation
Performs clerical and reception duties, client and in-patient intake/discharge, schedules appointments, answers questions, and maintains front office and exam room flow
Acts as liaison between clients and medical team, relaying information timely and correctly, and addressing issues
Manages multi-line phone system to book appointments and direct communications, and responds to e-mails
Enters and confirms up-to-date client and patient information into PIMS
Tracks new clients/patients, visit frequency, and meets goals for appointment and surgery fill rates
Assists in monitoring inventory of office supplies, prescription food, and retail items per guidelines
Makes efficient use of drugs and supplies
Identifies questionable or missed fees and ensures owners meet financial obligations

Skills

Customer Service

Client Communication

Multitasking

Pet Care

Teamwork

Client Relationship Building

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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