Claims Specialist - Bodily Injury at American Family Insurance Group

Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, TransportationIndustries

Requirements

Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience
Generally, a minimum of 9 years of experience in property and casualty claims handling
Completion of or continuing progress toward a professional designation preferred, such as Associate in Claims (AIC)
Excellent analytical, negotiation, and problem-solving skills
Strong knowledge of insurance policies, coverage, and claims handling procedures
Knowledge of industry laws and regulations
Advanced ability to organize and prioritize caseloads, ensuring timely resolution of claims
Excellent interpersonal and communication skills with the ability to build relationships and lead negotiations
Proven ability to handle confidential information with discretion

Responsibilities

Manages a large inventory of complex claims to evaluate compensability/liability
Plans and conducts complex claims investigations to confirm coverage and to determine liability, compensability and damages
Analyzes and negotiates appropriate claim settlements/reserves within prescribed authority. May attend arbitrations, mediations, depositions, or trials
Conveys complex information regarding coverage and settlements to insureds, claimants, and external partners
Authorizes payments in accordance with assigned authority limit and ensures payments are made in a timely manner
Maintains accurate and detailed claim files, including all correspondence, reports, and settlement agreements
May have responsibility for performance and coaching of staff and may have a participatory role in decisions regarding talent selection, development, and performance management for direct reports
Performs other duties as assigned

Skills

Key technologies and capabilities for this role

Claims ManagementClaims InvestigationLiability EvaluationCompensability AnalysisSettlement NegotiationClaims ReservesDamages AssessmentBodily Injury Claims

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this position is fully remote from the USA.

What experience is required for the Claims Specialist role?

A minimum of 9 years of experience in property and casualty claims handling is required, along with a Bachelor’s Degree in Business Administration, Risk Management and Insurance, Finance, or a related field or equivalent experience.

What is the salary for this position?

This information is not specified in the job description.

What are the company values at National Interstate?

The company values are integrity, transparency, fairness, accountability, empowerment, and collaboration.

What makes a strong candidate for this Claims Specialist position?

Strong candidates will have a Bachelor’s Degree or equivalent, at least 9 years of property and casualty claims handling experience, and progress toward a professional designation like Associate in Claims (AIC). Experience managing complex claims, investigations, negotiations, and maintaining detailed files is essential.