Bodily Injury Claims Specialist at Auto-Owners Insurance

Columbus, Ohio, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Three years of insurance claims related experience
  • Ability to organize and conduct investigations involving complex issues
  • Ability to understand, interpret, and communicate policy language effectively
  • Ability to disseminate claim handling techniques
  • Maintain appropriate adjuster’s license(s) as required by statute in the jurisdiction

Responsibilities

  • Assemble facts and determine coverage
  • Evaluate the amount of loss
  • Analyze legal liability
  • Make payments in accordance with coverage
  • Damage and liability determination
  • Study insurance policies, endorsements, and forms
  • Follow claims handling procedures
  • Participate in claim negotiations and settlements
  • Deliver a high level of customer service to agents, insureds, and others
  • Devise alternative approaches to provide appropriate service
  • Handle investigations via telephone, email, mail, and on-site investigations
  • Handle complex and unusual exposure claims effectively through on-site investigations and participation in mediations, settlement conferences, and trials
  • Assist in the evaluation and selection of outside counsel
  • Maintain punctual attendance according to an assigned work schedule
  • Handle confidential information according to company standards and applicable law

Skills

Key technologies and capabilities for this role

Claims InvestigationPolicy InterpretationLiability AnalysisClaim NegotiationSettlementsCustomer ServiceAdjuster's LicenseMediationInsurance Claims HandlingOn-site Investigations

Questions & Answers

Common questions about this position

Is this position remote or work-from-home?

This is a work-from-home position with a merit-based program offering flexibility defined by the leadership team, following initial in-person training.

What benefits are offered for this role?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan once vested, bonus programs, generous paid time off, friendly work environment, structured training, and employee mentoring.

What skills are required for the Bodily Injury Claims Specialist role?

Required skills include the ability to organize and conduct investigations involving complex issues, understand and interpret policy language effectively, and disseminate claim handling techniques. Candidates must also have three years of insurance claims related experience and maintain appropriate adjuster’s licenses.

What is the company culture like at Auto-Owners Insurance?

The company offers a friendly work environment with structured training programs and employee mentoring.

What experience makes a strong candidate for this position?

A strong candidate will have at least three years of insurance claims related experience, skills in conducting complex investigations, interpreting policy language, and disseminating claim handling techniques, plus the required adjuster’s licenses.

Auto-Owners Insurance

About Auto-Owners Insurance

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