Back Office Associate | Healthcare Account (Prior Authorization) at A1M Solutions

Mandaluyong, Metro Manila, Philippines

A1M Solutions Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Healthcare, BPOIndustries

Requirements

  • At least 6 months BPO experience in a healthcare account
  • Knowledgeable with US healthcare insurance
  • Good working knowledge in checking and processing Authorization
  • Good verbal and written English skills
  • Must be willing to work on-site in Mandaluyong
  • Amenable to working night shifts

Responsibilities

  • Review and process authorization requests from insurance companies
  • Handle inbound and outbound calls professionally and efficiently
  • Ensure that all assigned tasks are completed by the end of the day, with no pending items
  • Track and monitor task completion and provide timely updates to the direct team lead

Skills

Key technologies and capabilities for this role

Prior AuthorizationUS Healthcare InsuranceBPOCustomer ServiceInbound CallsOutbound CallsEnglish Communication

Questions & Answers

Common questions about this position

What benefits are offered for this position?

Benefits include competitive salary, health insurance with free dependents, 10% night differential, attendance bonus, paid time off convertible to cash leave credits, and performance appraisal.

Is this position remote or on-site?

This is an on-site position in Mandaluyong, with no remote work option.

What skills and experience are required for this role?

Requirements include at least 6 months BPO experience in a healthcare account, knowledge of US healthcare insurance, good working knowledge in checking and processing authorizations, and good verbal and written English skills.

What is the company culture like?

The company prioritizes employee satisfaction, work-life balance, long-term success, life-long learning, and fosters an inclusive environment with strong culture, values-driven leadership, and opportunities for continuous learning and growth.

What makes a strong candidate for this Back Office Associate role?

A strong candidate has at least 6 months BPO experience in healthcare, knowledge of US healthcare insurance and authorizations, good English skills, willingness to work on-site in Mandaluyong, and availability for night shifts.

A1M Solutions

Design and data support for government healthcare

About A1M Solutions

A1M Solutions specializes in providing design, data, and policy-informed support for government healthcare programs, with a focus on serving disadvantaged populations. The company leverages expertise in government healthcare programs, data analysis, and policy/legislation to design effective business strategies and enhance digital service delivery, utilizing agile research and insights to untangle complex problems and generate thoughtful solutions.

Chico, CA, USAHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
11-50Employees

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