Associate Logistics Coordinator - Proforma

Position Overview

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Our Global Central Labs combines the expertise of a leading CRO, Clinical Research Services with global central labs that are among the world's largest dedicated exclusively to clinical trials.

Employment Type

• Full time

Work Schedule

• Standard (Mon-Fri)

Environmental Conditions

• Office

Responsibilities

The “Associate Logistics Coordinator_Proforma” ensures a high level of support, service, reliability, and availability to internal departments.

• Ensures efficient and effective operations of the section.
• As a member of the Logistics Team, your onsite attendance may be required for (but not limited to) trainings, meetings, daily operational tasks.
• Reports to Team Lead level or above.
• Issue Pro-forma invoice for shipments from kit vendors to sites.
• Maintains the Proforma mailbox, sending proforma invoices to the IOR for approval, making any changes required, and releasing to kit vendor for shipment.
• Maintains courier contact sheets and starter packs for couriers.
• Responsible for daily interaction with clients/IOR to ensure correct delivery of supply orders to clinical sites.
• Escalates to Project Manager and/or designee when client/IOR is unresponsive, and study timelines are impacted.
• Point of contact for issues and questions related to proforma invoices for supply orders, Starter Packs and Courier Contact Sheets.
• May assist with or participate in:
  • Solving courier issues and managing courier operations, sample pickups or deliveries of supplies.
  • Arranging pickups and looking for contingencies when sites are unable to work with the assigned courier.
  • Courier operational meetings and reports to Senior Level/Team Lead/Manager any issue or concern.
• Supports the Associate Logistics Coordinators.
• Coordinate the review and action required on custom reports.
• Supports in the investigation and resolution of Quality Events.

Education and Experience

• High School diploma or equivalent required.
• Minimum of two years general logistics experience with clinical trials required, or equivalent combination of education, training, and experience that provides the individual with the required knowledge, skills, and abilities.

Knowledge, Skills and Abilities

• Excellent customer service and phone service skills.
• Knowledge of Good Clinical Practices.
• Accurate data entry skills and high-level computer literacy.
• Superior analytical, interpersonal, and time management skills.
• Excellent verbal communication and customer service skills in the English language - additional languages are an advantage.
• Critical thinking and problem-solving skills to support quality decision making.
• Proven negotiation and problem resolution skills.
• Maintains confidentiality of client protocols and study data.

Company Information

Our Mission is to enable our customers to make the world healthier, cleaner and safer. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, background