Associate Lead Analyst / Senior Analyst - Customer Identity and Access Management (CIAM) at Sysco

Sri Lanka

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Foodservice, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience
Any IAM related certification
2 to 4+ years of experience in IAM technologies with strong hands-on expertise in Okta
2+ years of development experience in customization, scripts and APIs
Strong troubleshooting and problem-solving skills
Good communication and coordination abilities; able to work with cross-functional teams
Basic understanding of Identity Governance Solutions

Responsibilities

Support Okta CIAM services, including SSO, MFA, and user lifecycle operations
Monitor, troubleshoot, and resolve authentication and access issues across enterprise and customer facing applications
Onboard customer-based applications into Okta
Create and maintain operational documentation, runbooks, and knowledge-based articles
Generate CIAM reports and metrics to support compliance and security monitoring
Develop custom scripts, customizations, and APIs to support business needs
Provide first-level analysis of identity-related incidents and escalate as needed
Collaborate with technical application teams, architecture teams, networking across global
Participate in training, shadow IAM engineer, and build technical skills in IAM platforms
Assist with Azure Entra SSO and MFA configurations and integrations
Act as backup resource to other IAM analysts as needed
Provide 24X7 On-Call support for CIAM services

Skills

Key technologies and capabilities for this role

CIAMOktaSSOMFAAzure EntraIdentity GovernanceIAMtroubleshooting

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid remote and office-based role in Sri Lanka, with most work performed Monday through Friday virtually using collaboration tools and video conferencing. Primary shift is 2:00PM-10:00 PM SLST (3:30 AM-11:30 AM CDT) with flexibility, and the team offers on-call support.

What experience is required for this position?

The role requires a minimum of 4-6+ years of experience in IAM technologies, particularly with Okta SSO and MFA, including Azure Entra and Identity Governance tools.

What are the main responsibilities of this role?

Responsibilities include supporting Okta CIAM services like SSO, MFA, and user lifecycle operations; monitoring, troubleshooting, and resolving authentication issues; onboarding customer applications; creating documentation and reports; and developing custom scripts, customizations, and APIs.

What is the team culture like?

You'll be part of a high-performing, security-driven team that values innovation, delivery excellence, and continuous learning.

What skills make a strong candidate for this role?

Strong candidates need hands-on expertise in CIAM, strong troubleshooting skills, attention to detail, and the ability to collaborate with application teams. Experience with Okta, Azure Entra, and Identity Governance tools, plus scripting for customizations, is essential.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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