Job Description

Employment Type: Full-Time Location Type: Remote Salary: [Salary not specified]

💙 About Bounce

Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 20,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions. This allows travelers to experience cities freely, without being weighed down by their belongings. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most and the freedom to explore.

To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment, Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place!

Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire.

• [Learn more about Bounce's Series B HERE]([Link to Series B information])
• [Learn about our Japan Expansion HERE]([Link to Japan Expansion information])

About the Role

We’re hiring an Account Manager to support and grow our network of partners in the UK. You’ll be the face of Bounce to our partners, ensuring they are set up for success, engaged with the platform, and consistently delivering a top-tier experience to customers. A key part of your role will be helping partners fully adopt Bounce’s tools and processes, ensuring that all customer interactions are handled through the platform (e.g., avoiding off-platform bookings like cash transactions). You’ll collaborate closely with Ops, Support, and Sales to scale high-quality, compliant supply across the region.

What You'll Be Doing

• Own relationships with store partners in your region, from onboarding to growth.
• Ensure stores are trained, active, and delivering excellent customer experiences.
• Work with partners to ensure all bookings are processed through the platform and off-platform transactions (e.g., cash) are avoided.
• Proactively identify underperforming partners and improve performance through education and support.
• Solve operational issues and escalate product bugs or friction points.
• Use data to monitor partner KPIs and take action on churn, low conversion, or poor ratings.
• Develop scalable resources (guides, playbooks, dashboards) to support the growing partner base.
• Represent the voice of store partners to internal teams (Product, Ops, Support).

Your Profile

• Experience: 2 - 4 years of experience in Account Management, Customer Success, or Ops at a marketplace or tech company.
• Client Focus: Experience working with small businesses (e.g., SMB-facing SaaS, marketplaces, delivery apps).
• Communication: Excellent relationship-building and communication skills.
• Data Skills: Data-literate; able to spot patterns in performance and turn insights into action.
• Proactivity: Bias for action; able to work independently and solve problems quickly.
• Language: Native or fluent in English.
• Work Environment: Comfortable working in a fast-paced environment.