Job Description

Employment Type: Full Time Location Type: Remote Salary:

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Team

The International Expansion Team at JumpCloud drives customer relationships and plays a vital role in the Customer Revenue Team. Our Account Managers are responsible for achieving Net Revenue Retention and providing direct-paying customers with a path to realizing additional value from JumpCloud. Our expansion in the international market is the fastest growing, and our customers are taking advantage of JumpCloud's feature set to help drive cost savings by consolidating point solutions.

Key Responsibilities

• Focus on growing customers' usage of JumpCloud by identifying, qualifying, and closing expansion opportunities.
• Reach out to customers to discuss renewals, identifying cost savings and new feature requirements.
• Conduct regular business reviews outside of renewal periods and provide optimization recommendations and new product offerings.
• Close renewals from start to finish for accounts ranging from $50k to $1m ARR.
• Collaborate with cross-functional teams, including Customer Support Managers, Product, and Technical Support Teams, to ensure excellent product outcomes for customers.
• Build strong and trusting relationships with customers and internal stakeholders.
• Expand sales within a portfolio of approximately 200 existing accounts using strong forecasting and funnel management processes.
• Deliver regular outbound campaigns on new product updates, partnering with Product and technical resources.
• Achieve commercial outcomes by running a consistent sales process, setting next-step expectations, and negotiating contracts with customers.
• Evaluate core usage trends, articulate JumpCloud's value, and provide strategic recommendations during business reviews.

Requirements

• 4+ years of experience managing a portfolio of technical buyer relationships.
• Proven track record of high performance in past sales positions.
• Ability to drive towards monthly targets.
• Experience in fast-paced environments with 30-day deal cycles.
• Self-motivated with hunter sales capabilities and strong relationship-building skills.
• Structured approach to selling, ideally using recognized professional sales methodologies (Challenger, MEDDIC, MEDDPIC, SPIN, Miller Heiman, etc.).
• Strong desire to grow a sales career in a SaaS environment.
• Ability to learn technical concepts/terms.
• Comfortable working ad hoc hours with teams located in other parts of the world.
• Ability to work in a fast-paced, dynamic environment.

Preferred Qualifications

• Advanced education degree (Bachelors or Masters in a related field).
• Experience working in a SaaS-based environment.
• Experience operating in a fast-paced hyper-growth environment.
• Additional language skills are a plus.

Work Environment

• 100% remote in India.
• Collaborative work environment.
• Opportunity to work with a talented team.
• Team members bring leadership experience from top companies like Google.

Why Join JumpCloud?

• Solve challenging technical problems in a fast, SaaS-based environment.
• Work with talented individuals across departments who are passionate about the mission.
• Participate in an out-of-the-box thinking culture with a voice in the organization and a seasoned executive team.
• Benefit from a supportive board in a proven market that customers are excited about.

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Where you’ll be working/Location

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this position.