Customer Support Engineer
Rad AI75,000 - 100,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Medical Devices, Healthcare Technology, Oncology SolutionsIndustries
Requirements
Candidates must possess a Bachelor's or Master's degree in Electrical or Biomedical Engineering or Medical Physics, along with excellent knowledge in informatics and experience diagnosing issues in IT infrastructure and networking topics. Prior experience in service/maintenance with robotics, x-ray equipment, or IT is required, alongside strong social, team-work, and self-management skills, and very good communication skills in English, with Swedish being a plus. Flexibility to travel up to 80% of the time is also necessary, coupled with the ability to work efficiently from a home office.
Responsibilities
As a Support Specialist RT, the primary responsibilities include providing after-sales service for radiotherapy and radiosurgery systems, encompassing diagnosis, service, maintenance, repairs, and network integrations. The role involves acting as the technical Brainlab face to the customer by communicating efficiently, understanding problems, and responding appropriately, as well as installing systems for customers in the Skåne region and potentially the EMEA region. Routine calibrations and preventive maintenance services are also required, alongside familiarizing customers with Brainlab products and supporting customer training through dedicated trainer teams. Finally, the position entails providing full service satisfaction to clients.
Skills
Informatics
IT infrastructure
Networking
Robotics
X-ray equipment
Medical Physics
Troubleshooting
Calibration
Preventive maintenance
Customer training
Communication
Brainly
Online platform for student-teacher collaboration
About Brainly
Brainly connects students and teachers through an online platform where they can ask and answer academic questions. This platform fosters a collaborative learning environment for students from elementary to high school. Users can access a premium service called Brainly Plus, which offers benefits like expert-verified answers, quicker response times, and an ad-free experience. Unlike many competitors, Brainly focuses on community-driven learning, allowing users to interact directly with peers and educators. The company's goal is to enhance educational access and quality by providing a space where students can seek help and learn from one another.
Key Metrics
Krakow, PolandHeadquarters
2009Year Founded
$147.4MTotal Funding
SERIES_DCompany Stage
EducationIndustries
501-1,000Employees