Solutions Engineer - Strategic Accounts

Company Overview

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Position Overview

Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter and self-driven? If so, then we are looking for you! LivePerson is currently seeking a customer-focused and experienced professional to join our team as a Solutions Engineer (SE) for Strategic Accounts.

The SE is a key and pivotal role within our Strategic Accounts. The SE both owns and manages all the Technical aspects of a customer's program. They are the trusted advisor on all Technical solutions and LivePerson product capabilities. They will bring technical design, analysis, development and consulting to enterprise clients.

Responsibilities

Onboarding & Delivery

• Design: Develops best practice designs on configurations and solutions to meet technical requirements of a customer's program and/or deployment.
• Deployment: Setup, develop, configure, and test all technical assets according to the scope and timelines of the customer's project plan and program requirements. Responsible for LE Tag and taglet code development.
• Development: Work with LivePerson product and R&D groups to create feature extensions for our brands.
• Product Extensions: Identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account.
• Extensive Technical Product Expertise: Act as a Subject Matter Expert (SME) on the suite of LivePerson solutions and capabilities, including all LivePerson technical solutions and offerings.

Technical Program & Performance Management

• Technical Consulting: Serve as a trusted advisor, providing guidance and support on how to apply LivePerson technical solutions to meet business needs.
• Technical Solution Management: Manage customer technical assets, such as APIs, integrations, widgets, and code. Continuously expand and introduce new technical solutions to drive usage, adoption, and value for customer needs, leveraging the set of LivePerson product capabilities.
• Customer Satisfaction: Maintain a high level of customer response and satisfaction based upon both survey and attrition indicators. Increase reference ability and look to promote connection between the customer and LivePerson at all times.
• Strategic Initiatives: Support and drive activities that transform business through technical & solutions leadership against key strategic initiatives.
• Delivering Best Practices: Continuously optimize and improve by developing and sharing best practices and lessons learned for increasing overall program efficiency through the use of technical solutions.

Requirements

• BS or BA degree, MBA preferred, or equivalent experience.
• 3+ years managing SAAS software solutions within Enterprise client organizations.
• Experience with API and integrations.

Benefits

• Health: Medical, dental, vision, and wellbeing.
• Time Away: Vacation, [Details missing]