Angi® - Care Senior Strategy Associate

Position Overview

Angi® is seeking a motivated Care Senior Strategy Associate to oversee the delivery of service to various subsets of Angi customers and pros. This role offers a significant opportunity for an ambitious professional to contribute across strategy, operations, and Care. The successful candidate will support critical activities including data analysis and reporting, budgeting, business forecasting, financial modeling, and enhancing the end-to-end experience for customers and pros. This is a unique chance to be part of and support rapidly growing businesses within Angi.

About Angi®

For 30 years, Angi® has been dedicated to its mission: getting jobs done well. We achieve this by connecting homeowners with dependable, skilled professionals and by providing pros with homeowners seeking their services.

Angi at a glance:

• A new homeowner turns to Angi every second.
• Our network comprises over 150,000 skilled pros across more than 50 service categories.
• Over 150,000,000 projects have been brought to Angi, and this number continues to grow.

Why join Angi: Angi® is shaping the future of the home services industry, fostering an environment where homeowners, service professionals, and employees all benefit from more jobs done well. Our platform simplifies the process for homeowners to find skilled pros for repairs and renovations. For pros, we act as a business partner, helping them secure desired work and grow their businesses. We believe home is paramount and are committed to making a real impact on families, communities, and livelihoods. Angi is an exceptional place to work, and we look forward to welcoming you.

About the Team

The Care Operations team functions as a centralized center of excellence, managing all workforce management needs for business lines that serve customers and professionals, such as Pro Support and Homeowner Support. This team ensures the company's ability to efficiently and seamlessly support service for customers and professionals by overseeing a global network of Business Process Optimization (BPO) agents. The team also serves as a key liaison between operational business lines and the finance organization, ensuring accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.

Responsibilities

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost.
• Develop a comprehensive understanding of Care technology and tools to maximize the value of tool investments and ensure they enable the Care organization to meet KPIs.
• Leverage the Care cost structure and allocation methods to optimize the Care experience within financial constraints.
• Execute the yearly budgeting process and ensure alignment with the Finance organization on forecasting and actual reconciliation on a weekly and monthly basis.
• Continuously evaluate current financial and headcount forecasting mechanisms, propose improvements, and implement best practices.
• Build and maintain Excel models to optimize cost, wait times, and other critical metrics, informing hiring and skilling decisions across all Angi Customer and Pro support lines.

Requirements

• 2-3 years of professional experience in an analytical role.
• Strong organizational and project management skills with meticulous attention to detail.
• Advanced proficiency in Excel and/or Google Sheets, including experience with financial modeling.
• A problem-solving mindset with a desire to learn and take ownership of complex projects.
• Ability to communicate information clearly and concisely to diverse audiences.
• Interest in working with a dynamic team in a fast-paced environment.
• Data-driven and analytics-oriented approach to delivering impactful solutions.
• Experience with Looker, SQL, or other data visualization tools is a plus.

Employment Type:

Location Type:

Salary: