Senior Product Owner - Growth & Operations

Employment Type: Full time Location Type: Remote (occasional travel to Humana's offices may be required) Pay Range: [Not Specified]

Position Overview

Become a part of our caring community and help us put health first. The Senior Product Owner will champion the customer lifecycle, drive growth opportunities, and optimize both operations and agent experience for our new eCommerce channel. Responsible for defining vision and roadmap, this role will create seamless experiences that support customers from acquisition through retention, while empowering agents with effective tools and processes.

The Senior Product Owner - Growth & Operations will work closely with cross-functional teams to design, build, and refine the Medicare insurance eCommerce experience—enabling customers to compare options, enroll in plans, and engage throughout their journey. This leader will ensure that customer growth initiatives, customer lifecycle success, and agent operational needs are prioritized and delivered with excellence.

Key Responsibilities

• Develop and maintain a product roadmap focused on enhancing customer acquisition, onboarding, engagement, retention, and overall satisfaction.
• Manage and prioritize the product backlog to drive customer growth and success and operational excellence across all of our channels, adapting to changing business requirements.
• Serve as the primary point of contact for the Agile delivery team, ensuring product vision aligns with the complete customer lifecycle and growth strategy.
• Collaborate with Enterprise stakeholders to identify, prioritize, and translate lifecycle touchpoints, growth initiatives, and operational improvements into actionable product requirements.
• Partner with Engineering and Operations to define the vision for both customer-facing and agent-facing solutions, ensuring seamless integration and process efficiency.
• Develop detailed user stories and lead backlog grooming sessions to capture requirements for both customer and agent experience enhancements.
• Monitor, evaluate, and optimize product progress and performance across all stages of the customer journey and agent workflow.
• Analyze data and key performance indicators to inform continuous improvement for both customer experience and agent effectiveness.
• Liaise with product, operations, and agent teams to deliver timely updates and gather feedback.

Required Skills

• User Obsessed, Curious, and Empathetic: High degree of empathy for both customers and agents, leveraging data and feedback to address pain points and drive meaningful improvements.
• Strong Commercial Focus: Ability to identify and capitalize on growth opportunities throughout the customer lifecycle while improving operational and agent experiences.
• Critical Thinking: Expertise in value determination and prioritization, balancing the needs of customers, agents, and the business across epic, feature, and story roadmaps.
• Data Obsessed: Proficient in product analytics, interpreting data to optimize the customer journey and streamline agent processes.
• Leadership & Collaboration: Excellent leadership, communication, and stakeholder management skills; proven ability to work collaboratively with designers, engineers, and operational teams.
• Entrepreneurial: Self-starter with an entrepreneurial mindset, comfortable leading in a fast-paced environment.

Use your skills to make an impact.

Qualifications

• 5+ years of experience in product management, with direct experience as a Product Owner.
• Experience in eCommerce and digital customer lifecycle management preferred.
• Deep understanding of user experience, both for end customers and internal agents.
• Strong analytical skills, with a metrics-driven approach to product development.
• Demonstrated success working in Agile environments.
• Excellent written and verbal communication skills.
• Bachelor’s degree required; advanced degree preferred.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40