Manager, Solution Consulting

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

ServiceNow is seeking a Solution Consulting leader to spearhead the company's demonstration capability and strategy. This role is crucial for the pre-sales organization, focusing on delivering exceptional customer interactions and internal improvements. The leader will inspire and manage a team of early-in-career Presales Solution Consultants, establishing repeatable processes to drive results across various initiatives.

Responsibilities

• Lead the development and execution of demonstration capability and strategy.
• Create an environment for early-in-career Solution Consultants to hone their demonstration proficiency and product knowledge across ServiceNow's product groups.
• Define and refine the future Demo Hub program capability.
• Determine and sponsor Demonstration Creation, Use, and future capability development.
• Extend the DemoCenter concept to provide inclusive value to the field, including DemoHub capability.
• Partner with Marketing, SC Field, and Workflow SC leadership to create pipeline generation capability.
• Create and manage a video asset library of functional demonstrations to enhance efficiency and effectiveness for pipeline generation and renewal enhancement.
• Develop functionality for the Americas, prove success, and then extend capability globally to EMEA and APJ.

Requirements

• Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving.
• Strong pre-sales experience as an individual contributor and leader, preferably at ServiceNow.
• Thought leadership in methods and techniques for storytelling with software.
• Ability to coach and develop early-in-career and senior individual contributors.
• Proven ability to lead people, process, and systems development.
• Skill in quickly gaining and building relationships and trust within and outside the SC organization.
• Tactical orientation with long-term alignment and understanding of outcomes, with the ability to flex and shift as needed.
• Strong understanding of the ServiceNow sales and engagement process and business value.
• Ability to clearly articulate the power and value of the ServiceNow platform.

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Additional Information

• Work Personas: ServiceNow approaches its distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories assigned to employees based on their work nature and location.
• Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Additionally, all qualified applicants with arrest or conviction records will be considered in accordance with legal requirements.