Flock Safety

Manager, Majors Customer Success

United States

Flock Safety Logo
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Success, Public Safety, BiotechnologyIndustries

Requirements

Candidates should possess a Bachelor's degree and have at least 7 years of experience in Customer Success, with a preference for experience within the technology or public safety sectors. Strong leadership and coaching skills are required, along with the ability to manage complex stakeholder relationships and drive revenue growth. Experience working with large, multi-faceted accounts and navigating diverse operational environments is highly desirable.

Responsibilities

As Manager, Majors Customer Success, you will lead, coach, and develop a team of Customer Success Managers focused on Flock’s most strategic accounts, driving Net Revenue Retention through proactive engagement and expansion strategies. You will provide hands-on coaching to your team in managing complex relationships with city leadership, law enforcement, and public safety decision-makers, and play a critical role in scaling Flock’s ability to serve these accounts effectively.

Skills

Stakeholder Management
Relationship Management
Leadership
Coaching
Revenue Growth
Account Management
Customer Success
Public Safety
Technology
Strategic Account Management

Flock Safety

License plate reader cameras for crime prevention

About Flock Safety

Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.

Key Metrics

Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Unlimited PTO
12 paid holidays
Fully-paid health benefits
16 weeks of parental leave
Work from home allowance
Learning & development stipend
Home office stipend

Risks

Privacy concerns may lead to legal challenges affecting ALPR technology operations.
Integration of drone technology may increase operational costs and financial strain.
Economic downturns could reduce client spending on subscription-based services.

Differentiation

Flock Safety integrates ALPR cameras with AI for unbiased crime-solving data.
The company offers a full-service, maintenance-free technology solution for public safety.
Flock Safety's platform combines community power to enhance safety across cities and businesses.

Upsides

Acquisition of Aerodome enhances drone technology for public safety solutions.
Partnership with MS2 expands AI Traffic Analytics capabilities for state agencies.
Solar-Powered Condor video solutions increase market penetration in infrastructure-lacking areas.

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