Customer Success Manager
DoppleSalary not specified
- Full Time
- Entry Level & New Grad
$60,000 – $90,000Compensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Success, Public Safety, BiotechnologyIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-Time
- Salary: $0 - $172K
Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. We are a rapidly growing company with a $7.5B valuation and have raised over $700M in venture capital. This role focuses on supporting our top-tier Customer Success Managers as we expand into larger cities and deepen our footprint with critical public safety agencies. The goal is to ensure we’re delivering not just outcomes, but true partnership to our most influential customers.
Requirements
- Experience in leading and developing a team (5-6 Customer Success Managers).
- Proven ability to drive Net Revenue Retention through proactive strategies.
- Strong understanding of public safety and law enforcement environments.
- Excellent communication and stakeholder management skills.
- Ability to navigate complex, multi-threaded relationships.
Responsibilities
- Lead, coach, and develop a team of 5-6 Customer Success Managers responsible for Flock’s largest and most strategic accounts.
- Drive Net Revenue Retention by instilling a proactive, strategic approach to adoption, stakeholder engagement, and expansion.
- Provide hands-on coaching for managing complex, multi-threaded relationships, including city leadership, law enforcement, and public safety decision-makers.
- Guide the team in scaling the ability to serve complex accounts and driving consistency in execution.
- Identify and unlock expansion opportunities within existing accounts.
- Support the West Coast region.
Application Instructions
- [Application instructions would be added here if available]
Company Information
- Company: Flock Safety
- Industry: Public Safety Technology
- Funding: Over $700M in venture capital
- Valuation: $7.5B
- Mission: To reduce crime in the United States by 25% in the next three years.
Skills
Stakeholder Management
Relationship Management
Leadership
Coaching
Revenue Growth
Account Management
Customer Success
Public Safety
Technology
Strategic Account Management
Flock Safety
License plate reader cameras for crime prevention
About Flock Safety
Flock Safety provides a system aimed at enhancing public safety through crime prevention while ensuring privacy and reducing bias. The main product is a network of license plate reader cameras that capture essential vehicle information, which helps in solving crimes. These cameras utilize machine learning technology to ensure that the data collected is objective and ethically used. Flock Safety serves a variety of clients, including neighborhoods, businesses, and law enforcement agencies in over 1,000 cities. The company operates on a subscription model, where clients pay for the installation, maintenance, and access to data and analytics. This approach not only generates a steady revenue stream but also allows clients to benefit from ongoing updates and support. Flock Safety's goal is to create safer communities by providing effective crime prevention tools that respect individual privacy and foster trust between the public and law enforcement.
Atlanta, GeorgiaHeadquarters
2017Year Founded
$372.2MTotal Funding
SERIES_ECompany Stage
Government & Public Sector, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees